Nauman Companies is seeking Full-Time, enthusiastic and reliable Customer Care Representatives for their office in East Stroudsburg, PA.

This is a great opportunity for anyone interested in a career in customer service while enjoying a regular schedule, great benefits, and a fun team culture. No experience? We have training available for the right candidates!

Company Overview: Based in East Stroudsburg, Nauman Companies has been providing construction services to the Poconos for over 30 years. We specialize in multiple trade services such as: HVAC, Plumbing, Roofing, and Construction. Employment with Nauman means:

• Working in a beautiful office, while creating a tight knit atmosphere where your peers feel more like family.
• Having the freedom to make independent decisions and trusted to do your job well.
• Become an integral part of the transformation our Service Department is making to become more efficient and better positioned to positively impact the lives of our customers and community.

CCR Salary: Starting at $15 per hour

Pay Frequency: Bi-weekly

Benefits & Employee Programs: Weekday schedule, PTO, Employee Birthday Off, Paid Holidays, Health Dental & Vision Insurance, Retirement plan with 3% match, Company Sponsored Fun Events, Continued Education & Training Opportunities.

Qualifications:

• Must be 18 years or older
• High School diploma or equivalent
• Self-starter and reliable
• Positive & outgoing temperament
• Strong customer service skills
• Ability to talk on the phone for 8 hours a day in an environment with moderate office noise level
• Basic computer skills and willing to learn new software/IT
• Ability to perform stationary or repetitive tasks for extended periods of time
• Able to work independently (with minimal supervision) and with a team
• Bilingual is a plus (not required)

Job Description:

Supports the day-to-day operations of the company and acts as the primary point of contact (as well as lobby gatekeeper) for customers, vendors, and other associates that interact with Nauman Companies. The CCR answers the phone, obtains customer information, books calls, education customers on company offerings and addresses any questions or concerns they may have. If an issue arises, the CCR will work diligently to solve the problem to the customer’s satisfaction. As part of this responsibility, the CCR will develop and manage reports, and interact with field personnel and department managers to schedule appointments efficiently. A successful CCR must have the ability to function as part of a team, be a creative problem solver, manage and defuse conflict, as well as listen and respond to customer feedback in a constructive and professional manner. At an experienced level, this position may specialize in customer surveying, lead follow up, and office administration.

Skills/Job Responsibilities:

• Presents verbal and written information professionally (clear, correct, and timely)
• Excellent interpersonal communication skills
• Critical thinking skills
• Strong English composition skills
• Telephone etiquette & operation of internal phone & email systems
• Operation of Microsoft Office suite, Adobe, and other office software
• Ability to develop tools that create efficiencies within department
• Ability to educate customers on company products/services offered
• Proficient understanding of basic scheduling procedure
• Customer care and billing
• Conflict resolution/de-escalation
• Customer inquiry research/response
• Time management & multitasking
• Data entry and record maintenance/privacy
• Detailed organizational skills

All applicant references are checked prior to making an offer. If interested please submit resume and other qualifications and complete our culture quiz (link available above). Learn more about Nauman Companies by visiting: https://naumaninc.com/careers/

Job Type: Full-time

Pay: $15.00 - $16.00 per hour