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We are adding a Customer Solutions Specialist I to our team!
Who We Are:
Since 1909, National Guardian Life Insurance Company (NGL) has been one of America’s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life’s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace.
NGL's Core Values – integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities.
With over 100 years of experience, our passion is to serve people. Learn more.
Work Environment:NGL offers a flexible work environment where employees can work fully remote, hybrid or onsite at our Madison, Wis. office. We support virtual working arrangements in certain states outside of WI.
A Day in the Life:
This position provides an opportunity to demonstrate an excellent level of professional customer support to all internal and external customers via phone and written communication. The Customer Solutions Specialist I is responsible for phone support, submitting service requests and written communication according to procedures, and focusing on customer retention by providing a high level of friendly, compassionate, professional and responsive communication. A thorough understanding of processes and procedures across various product lines, and an ability to achieve consistent performance metrics is required. It is also just as important to contribute to and maintain a positive, healthy, team-oriented culture. Work is performed under general supervision.
Primary Responsibilities:
Schedule: This is full-time hourly position with a schedule of 8:30am-5:00pm CST, Monday - Friday.
Essential to Your Success:
Education Requirements:
Years of Experience:
What We Offer:
At NGL, we provide a comprehensive Total Rewards package that includes competitive base pay and benefits designed to offer solutions to help meet your unique life needs.
Benefits:
Click here to learn more about our comprehensive Total Rewards program.
NGL is committed to creating a diverse environment and is an Equal Opportunity Employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
NGL is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact hrmadison@nglic.com.
Full Time
Insurance
$34k-43k (estimate)
04/11/2023
06/26/2024
nglic.com
MADISON, WI
200 - 500
1909
JOHN D LARSON
$200M - $500M
Insurance
Since 1909, National Guardian Life Insurance Company (NGL) has been one of Americas most successful and highly rated independent life insurance companies. NGL specializes in a suite of innovative products for lifes journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace. Licensed to do business in 49 states and the District of Columbia, NGL is rated A (Excellent) from AM Best, the world's oldest and most authoritative insurance rating information source. The A rating further attests to our financial strength an...d ability to meet our policyholder obligations. We are proud to serve partners and policyholders through connection, collaboration and compassion. Reliability, quality and stability are attributes partners and policyholders can expect from NGL. Join us on Facebook at: Facebook.com/NGLIC Subscribe to our YouTube page at: YouTube.com/MyNGLIC Ratings current as of 03/24/21. National Guardian Life Insurance Company is not affiliated with The Guardian Life Insurance Company of America a/k/a The Guardian or Guardian Life.
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The job skills required for Customer Solutions Specialist I include Customer Service, Customer Support, Call Center, Written Communication, Leadership, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Solutions Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Solutions Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Solutions Specialist I positions, which can be used as a reference in future career path planning. As a Customer Solutions Specialist I, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Solutions Specialist I. You can explore the career advancement for a Customer Solutions Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Solutions Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Solutions Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Solutions Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Solutions Specialist jobs
Measure and analyse customer feedback.
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Step 3: View the best colleges and universities for Customer Solutions Specialist.