Summary. We are looking for a Senior UX Researcher to establish and lead our UX research practice at Jewelers Mutual’s UX Team. As our first UX research hire, you’ll build the foundation for how we understand our customers – both consumers and jewelry professional, by conducting strategic research that shapes product direction. You’ll partner closely with our product designers and their squads, where designers are already conducting lightweight r...
Now Hiring for January 19th Start Date. Summary. Create memorable moments of service that leave every customer feeling valued. As a Service Support Specialist, you’ll be the voice of Jewelers Mutual, supporting customers, jewelers, and agents across phone, email, chat, and other channels. You’ll handle inquiries, policy updates, and claims with accuracy, empathy, and efficiency, aiming for first-contact resolution every time. Using multiple syste...
Now Hiring for January 19th Start Date. Summary. Brighten every customer touchpoint with exceptional care and genuine connection. As a Customer Service Representative, you’ll be the voice of Jewelers Mutual, supporting customers, jewelers, and agents across phone, email, chat, and other channels. You’ll handle inquiries, policy updates, and claims with accuracy, empathy, and efficiency, aiming for first-contact resolution every time. Using multip...
Now Hiring for January 19th Start Date. Summary. Deliver warmth and refinement in every conversation, helping customers feel supported and truly valued. As a Call Center Representative, you’ll be the voice of Jewelers Mutual, supporting customers, jewelers, and agents across phone, email, chat, and other channels. You’ll handle inquiries, policy updates, and claims with accuracy, empathy, and efficiency, aiming for first-contact resolution every ...
Summary. Turn ideas into words that sell, inspire, and define our brand. As a Copywriter, you’ll partner across the enterprise to create persuasive, customer-focused messaging that resonates across digital, physical, and omni-channel touchpoints. From websites and landing pages to ads, scripts, and sales materials, you’ll translate complex features into clear benefits that inspire action. You’ll champion creative concepts, present ideas with conf...
Summary. The Sourcing Analyst position supports the management of strategic vendor relationships within Jewelers Mutual. This position is responsible for managing relationships with third-party vendors and may serve as a point of contact within the organization for associated processes, direction, guidance, and support. This role will encompass all aspects of sourcing and procurement including supporting contract management, vendor management, an...
Summary. Drive quality, uncover insights, and enhance every customer interaction. As a Quality Assurance Analyst, you’ll monitor calls and emails, analyze trends, and provide actionable recommendations that elevate service standards. You’ll track performance, prepare reports, and lead calibration sessions that keep teams aligned. With strong communication skills and a commitment to continuous growth, you’ll champion quality and help deliver excep...
Summary. Serve with impact. As a Senior Client Service Representative, you'll be a trusted partner to clients and producers, delivering exceptional service across a complex book of business. You'll guide junior staff through mentorship, manage renewals with accuracy and care, and respond to daily client needs with professionalism and expertise. In this role, you'll handle policy changes, maintain precise documentation, ensure regulatory complianc...
Summary. Lead Information Technology (IT) security governance, risk, and compliance (internal control) activities for the business to protect data, ensure regulatory compliance, and enable secure, resilient technology operations. This role designs and operates security controls, runs control testing and remediation, supports audits, and partners with business and technology teams to reduce risk while enabling product delivery. The role will build...
Summary. We are seeking a motivated and detail-oriented intern to join the Jeweler Solutions team for the summer. This internship offers hands-on experience across multiple facets of the jewelry and insurance industry, with a focus on operations, data, and technology. The ideal candidate will assist in several key projects aimed at optimizing team workflows, improving internal processes, and supporting strategic initiatives. This is an excellent ...
Summary. The Product Analyst Intern will assist in a wide variety of projects supporting our Product teams. This individual will work alongside product analysts and regulatory compliance analysts, learn about insurance, data analytics, finance and accounting, regulatory compliance, and the jewelry industry, providing experience that will help prepare them for a career in any of these areas after graduation. WHY Jewelers Mutual. Since 1913 we’ve b...
