S. ummary. We are looking for a Senior UX Researcher to establish and lead our UX research practice at Jewelers Mutual’s UX Team. As our first UX research hire, you’ll build the foundation for how we understand our customers – both consumers and jewelry professional, by conducting strategic research that shapes product direction. You’ll partner closely with our product designers and their squads, where designers are already conducting lightweight...
Now Hiring for January 19th Start Date. Summary. Deliver warmth and refinement in every conversation, helping customers feel supported and truly valued. As a Call Center Representative, you’ll be the voice of Jewelers Mutual, supporting customers, jewelers, and agents across phone, email, chat, and other channels. You’ll handle inquiries, policy updates, and claims with accuracy, empathy, and efficiency, aiming for first-contact resolution every ...
Now Hiring for January 19th Start Date. Summary. Create memorable moments of service that leave every customer feeling valued. As a Service Support Specialist, you’ll be the voice of Jewelers Mutual, supporting customers, jewelers, and agents across phone, email, chat, and other channels. You’ll handle inquiries, policy updates, and claims with accuracy, empathy, and efficiency, aiming for first-contact resolution every time. Using multiple syste...
Now Hiring for January 19th Start Date. Summary. Brighten every customer touchpoint with exceptional care and genuine connection. As a Customer Service Representative, you’ll be the voice of Jewelers Mutual, supporting customers, jewelers, and agents across phone, email, chat, and other channels. You’ll handle inquiries, policy updates, and claims with accuracy, empathy, and efficiency, aiming for first-contact resolution every time. Using multip...
Summary. Lead Information Technology (IT) security governance, risk, and compliance (internal control) activities for the business to protect data, ensure regulatory compliance, and enable secure, resilient technology operations. This role designs and operates security controls, runs control testing and remediation, supports audits, and partners with business and technology teams to reduce risk while enabling product delivery. The role will build...
Summary. Jewelers Mutual’s Marketing Strategy Internship offers an opportunity to gain hands-on experience supporting strategic marketing initiatives across multiple business units. The Marketing Strategy Intern will work alongside marketing partners to help plan, execute, and measure marketing programs that drive business performance. This role is ideal for a student interested in learning how marketing strategy connects to business goals and ho...
Summary. We are seeking a high-performing. Field Sales Business Development Representative (BDR). to accelerate growth in our jeweler program segment. This role is responsible for identifying, developing, and managing strategic business relationships with jewelry retailers, appraisers, and industry partners to drive new policy acquisition and increase market share. As a key member of the sales organization, you’ll combine consultative selling, st...
Summary. Lead with purpose. As a Personal Lines Underwriting Supervisor, you’ll guide a team dedicated to delivering exceptional service and operational excellence. You’ll oversee day-to-day operations, ensuring quality, productivity, and conversion goals are met while fostering a culture of continuous improvement. Partnering with trainers, quality specialists, and leadership, you’ll coach and develop team members, monitor performance metrics, an...
Summary. The Product Analyst Intern will assist in a wide variety of projects supporting our Product teams. This individual will work alongside product analysts and regulatory compliance analysts, learn about insurance, data analytics, finance and accounting, regulatory compliance, and the jewelry industry, providing experience that will help prepare them for a career in any of these areas after graduation. WHY Jewelers Mutual. Since 1913 we’ve b...
Summary. The Jewelers Mutual Marketing Social Media Internship provides a dynamic opportunity for a creative, detail-oriented student to gain hands-on experience in social media marketing and influencer relations. This role supports the company’s paid and organic social initiatives, helping to enhance brand awareness, engagement, and storytelling across platforms. The internship is ideal for students passionate about social media strategy, conten...
Summary. The Operations Analyst Intern will analyze trends and optimize the current processes within our Shipping department, focusing on efficiency and cost reduction to increase customer satisfaction. WHY Jewelers Mutual. Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by cu...
Summary. We are seeking a motivated and detail-oriented intern to join the Jeweler Solutions team for the summer. This internship offers hands-on experience across multiple facets of the jewelry and insurance industry, with a focus on operations, data, and technology. The ideal candidate will assist in several key projects aimed at optimizing team workflows, improving internal processes, and supporting strategic initiatives. This is an excellent ...
