What are the responsibilities and job description for the Personal Lines Underwriting Supervisor position at Jewelers Mutual?
Summary
Lead with purpose. As a Personal Lines Underwriting Supervisor, you’ll guide a team dedicated to delivering exceptional service and operational excellence. You’ll oversee day-to-day operations, ensuring quality, productivity, and conversion goals are met while fostering a culture of continuous improvement. Partnering with trainers, quality specialists, and leadership, you’ll coach and develop team members, monitor performance metrics, and implement strategies that enhance customer and employee experiences. You’ll play a vital role in shaping a positive, empowered, and service-driven Customer Care and Underwriting environment. In this role, you’ll combine leadership, communication, and problem-solving skills to help your team—and our customers—thrive.
Why Jewelers Mutual:
Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.
As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.
We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.
Here, you’ll:
- Move fast and embrace change
- Always look for better ways
- Grow, thrive, and help shape what’s next
Join us and be part of a culture where you can make an impact while building your future.
What You’ll Do:
- Responsible for day-to-day operations within Customer Care to ensure quality, productivity and conversion goals are supported.
- Working with Quality Assurance Specialist, Trainer and Leads to ensure staff receive tools needed to be successful by evaluating and coaching staff for ongoing development.
- Assists with evaluating staff contacts to meet quality expectations. Provides follow-up to staff and pulls in the right people to support staff.
- Works with Customer Care Leadership Team to review daily and monthly metrics and takes steps in ongoing improvement.
- May assists Real Time Analyst in adjusting push/pull activities in order to meet service levels and adjust capacity.
- Holds regular 1:1 meetings with staff and facilitates staff meetings.
- Prepares and delivers yearly performance appraisals of staff members.
- Approves timesheets.
- Assists with escalated contacts.
- Participates in interviewing Customer Care job candidates.
- Supports divisional and organizational initiatives and may assist or lead initiatives or projects.
- Embraces change, leads by example, maintains a positive work environment and ongoing learning culture.
- Must be capable of becoming proficient in the Guidewire product suite.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You'll Bring:
- Bachelor's degree from four-year College or university.
- Minimum two years insurance experience.
- An equivalent combination of education/or and experience may be considered
- Proficiency in Microsoft suite applications including Word, Excel, Outlook and PowerPoint.
- Property/Casualty Insurance Agents License from the state of Wisconsin OR ability to obtain within 4 months. Continuing education as required to maintain license.
What We Offer You:
- Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
- Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
- Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
- Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.
Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.