43 Customer Service Representative Jobs in Salem, NC
National General Insurance is Hiring a Remote Customer Service Representative
- The starting pay for this role is $18.22 per hour and can increase based on experience and licensure. The training begins on Monday, April 22, 2024 for 8 weeks. During training, the schedule is Monday to Friday from 8:00 AM to 5:00 PM EST. Your official work schedule could include hours anytime between 8:00 AM and 9:00 PM, and will include every other Saturday.
- Resolve routine, complex, and unique questions/issues.
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
- Working knowledge of insurance policies and related processes and procedures.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted
- Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
- Inputs and tracks into the appropriate databases.
- High school diploma or equivalent experience
- 2-3 years customer service experience preferred
- May require a Property and Casualty license, based on business unit requirements
- Insurance background is preferred
- Excellent level of communication skills (both written and verbal)
- Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft© products (Outlook, Excel, folders)
- Flexible and adaptable to business requirements for changes needed to service the customer
- Collaborate with peers and management on special projects and committees
- Apply good use of time management skills
- Ability to prioritize and multi-task
Job Summary
Full Time
Insurance
$36k-45k (estimate)
03/25/2024
07/20/2024
nationalgeneral.com
BREA, CA
7,500 - 15,000
1939
Private
$5B - $10B
Insurance
Related Companies
About National General Insurance
National General is an insurance holding company that offers auto, RV and home insurance products and services to individuals and businesses.
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Billing, Customer Satisfaction, Empathy, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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