Description

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Responsibilities:

• Managing the development of qualified sales, and conversion targets
• Planning, evaluating, and leading the development of strategies and operational plans to ensure that the company is positioned to identify and respond to potential new business and revenue growth opportunities throughout the assigned region
• Identifying recurring issues, tracking trends, and leading the development of strategies to generate leads, secure referrals from current customers, address issues in order to enhance business development and profitable growth for the organization
• Manage the customer relationship “cradle to grave” for all current and new customers within the assigned territory in conjunction with the operations team. Cultivate and maintain a positive relationship with school district management and stakeholders. Regularly communicate with and report on the status of our relationships, facilitate resolution of issues and if necessary, escalate issues to the proper level of senior management for resolution.
• Take the lead in extending or renewing contracts on favorable grounds to both the client and the company. If the contract goes to bid, lead the effort to win the bid in the same manner as a new business opportunity.
• Leverage the relationships that are developed with district personnel and stakeholders to gain insight and intelligence on possible new business opportunities.
• Managing the development of bids and conversion plans to achieve business growth and maximize revenue opportunities including identifying customer trends and competitor positioning
• Leading the development of responses to Requests for Proposals (RFPs) for bids/ conversions and the preparation of acquisition documents (e.g.
• Letters of Intent, Letters of Agreement, Contracts, etc.); ensuring they are accurately prepared and submitted within prescribed timeframes, facilitating the due diligence process and legal review, and responding to customer/seller inquiries
• Collaborating with the Financial Planning and Analysis Team in the development of bid models for the pricing of new business proposals and ensuring the validity of assumptions and accuracy of returns and cost structure
• Developing communication strategies and working collaboratively with the internal operations teams to integrate new business plans (e.g. bids, and conversions) into ongoing program operations
• Providing business intelligence regarding new customers to facilitate a seamless transition into the company

Qualifications

• Bachelor’s Degree or the equivalent combination of education, training, and experience
• 7-10 years business development experience or transportation industry experience with a proven track record of closing deals using value added and strategic selling skills to overcome objections to awarding solely on the basis of being the low cost provider
• Experience with solution based, strategic sales and selling to C -level
• Excellent knowledge of contract administration principles/processes/best practices
• Exceptional oral and written communication skills. Experience presenting to large groups in a public setting
• Financial knowledge in the areas of profit and loss, budget management, bid models, pro forma, investment returns, etc.
• Detailed and organized with an understanding of Operations Management
• Experience managing project teams involved in multiple, concurrent projects; knowledge of project management practices and tools
• Proven expertise in working with stakeholders across organizational lines to foster collaborative relationships and partnerships
• Knowledge of information technology, enabling tools and technologies (e.g. CRM, Business Intelligence tools, Research tools, Sales Force.com, related tools), transportation-related software, and MS Office Suite Software
• Experience selling into school districts, and government entities selling large complex multi-year contracts, or similar industry would be ideal
• Ability to travel

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Job: Sales & Marketing

Primary Location: United States-Illinois-Lisle-US Headoffice

Work Locations US Headoffice (1002_US Headoffice)2601 Navistar DriveLisle, 60532

Organization United States Bus

Schedule Full-time

Employee Status Regular

Travel Yes, 25 % of the Time

Req ID: 232296