**Location**

Austin , TX **Sales Support Specialist** National Corporate Housing is a growing company looking for an experienced Sales Support Specialist to support our market Account Managers. The ideal candidate will have a proven record of customer service excellence and problem-solving skills working with both internal and external customers in a service-based environment. National Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. **Responsibilities:**

* Support market Account Managers

* Take ownership of each booking once sales team hands off

* Manage guest and property leases from initiation to completion in timely manner

* Audit property and guest ledgers weekly

* Build property profiles in the reservation system as needed

* Perform pre and post check in guest satisfaction calls

* Responsible for final lease and cost worksheet being added to reservation system

* Responsible for submitting NTV to properties in a timely manner

* Responsible for ensuring guest NTV reminders are sent

* Communicate with properties to obtain renewals offers as needed

* Act as first point of contact with properties and obtain all needed information per booking

* Build strong partnership/relationships with properties

* Evaluate and identify opportunities to make improvement impacting market efficiency and guest experience

* Communicate improvement opportunities, issues, and trends to GM

* Support the AMs on sales support materials as needed

* Respond to leads as needed

* Build strong customer focused relationships with all National guests

* Work with national account coordinators, NRC management team and other departments to provide fast and accurate guest and client issue solutions with emphasis on first call resolution

* Perform other duties necessary to support the market and guests

* Perform inspections prior to guest move in as needed

**Requirements:**

* Proven ability to multitask and be flexible with various duties

* Strong administrative skills and attention to detail

* Ability to communicate clearly and concisely both vocally and in writing

* Outstanding customer service and problem resolution skills

* Excellent organizational skills

* Experienced with reservation systems/strong data entry skills

* Ability to operate general office equipment

* 1-3 years hospitality or hotel customer service experience

* High School diploma or equivalent

*All employees are expected to have knowledge of Nationals business units and established procedures and compliance rules pertinent to their positions.* **Benefits:**

* Competitive Compensation

$16-$18 hourly base rate

Performance based bonus potential of ~ $2,100

* Health, Dental and Vision insurance

* 401K plan

* One of a kind culture with dedicated Diversity, Equity, and Inclusion Specialist and Inclusion Council

* Inclusive Awards and Recognition Program for All

* Paid time off

* Wellness program

* Complimentary use of corporate apartments for vacation or travel (when available)

Fair Labor Standards Act (FLSA): Non-Exempt Will not provide assistance with relocation costs National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status