Manager of Operations

The Manager of Operations manages the NAFIS office operations, to include implementing, monitoring and maintaining the Association Management System (AMS). They ensure current and up-to-date computer management with IT contractor and copier contractor. They manage the work of all other contracts and vendors for office equipment, as well as procurement of hardware, software, office supplies, goods and event supplies. They also manage the yearly membership renewal processes, and they process and log membership payments and accounts receivables. In addition, they serve as point of contact and liaison to MEBAR (landlord) and for the building management company (Lincoln Properties) and complete other duties as assigned.

Office Management & Accounting Support

• Support Executive Director, accountant and auditors in the annual audit processing and reporting to stakeholders
• Coordinate and administer office operations and procedures to facilitate the association’s central administrative activities and services
• Receive and process check payments from the bank lockbox deposits, process ACH payments and receivables and other incoming revenue
• Communicate with banking contacts, auditors and accountants
• Procurement of office equipment, furniture and office supplies
• Organize bulk mailing campaigns and special delivery services

Membership

• Collaborate with Director of Communications on the membership drive, invoicing and the distribution process
• Respond to member queries and requests
• Maintain and monitor the association AMS membership portal
• Monitor membership payment receivables, maintain an accurate membership listing
• Prepare and coordinate the disbursement of membership fulfillment kits
• Support planning and payment processing for two annual conferences

IT Systems Responsibilities

• Work with IT service provider to troubleshoot and ensure all office computer hardware and support systems are operating in good order
• Maintain the AMS database system, verify the integrity of the system, maintenance and monitoring

Qualifications Required:

• Bachelor’s degree OR minimum 5-7 years of relevant work experience
• Database management, particularly demonstrated ability to manage an association management system
• Experience in office financial management
• Excellent verbal and written skills
• Extensive command of Microsoft Suite
• Ability to manage cross-organizational projects under pressure
• Available for travel and occasional weekend work as required

Qualifications Desired:

• Experience using QuickBooks accounting software, knowledge of accounting principles and online accounting systems
• Experience in association management systems
• Experience in events planning and logistics

Critical Skills:

• Strong interpersonal skills and ability to work towards a common goal
• Ability to work collaboratively and develop processes and solutions
• Ability to respond and assist in fostering and improving services to members
• Ability to use good judgment to prioritize tasks while meeting established deadlines
• Ability to plan and execute effective meetings for diverse groups and stakeholders

Salary & Benefits

• $70,000-$80,000 salary range, commensurate with qualifications and experience
• Hybrid work environment (remote and in-office)
• 100% employer-paid health, dental, and vision insurance for employees, 50% employer-paid for dependents
• Employer-paid office parking or public transportation
• Generous vacation, sick, and personal leave
• Paid federal holidays and office closes December 25-January 1 every year
• Simplified Employee Pension (SEP) retirement program
• 100% employer-paid life insurance and long-term disability insurance

Apply

Interested candidates should send resume and cover letter to NicoleRussell@nafisdc.org. Deadline to apply: 5:00pm EST on May 6, 2024.

Job Type: Full-time

Benefits:

• Health insurance
• Retirement plan

Schedule:

• Monday to Friday

Ability to Relocate:

• Washington, DC 20001: Relocate before starting work (Required)

Work Location: Hybrid remote in Washington, DC 20001