Why Work with Us?

• Employee Stock Ownership - Earn company shares annually (free) based on years of service.
• Culture - Everyone is considered part of the work family where the employee experience takes precedent. Casual work attire in the call center.
• Benefits - Medical, Dental, Vision, 401K, Pet Insurance, Short & Long-Term Disability, Supplemental Life.
• Compensation - Competitive base pay based on experience plus monthly bonus potential.
• Employee Perks - Reward and recognition programs. Discount programs.
• Career Path & Advancement Opportunities - Focus on promoting from within and training paths.
• Fun Events & Team Lunches

Call Center Agent Job Responsibilities:

• Dispatches roadside assistance requests in a timely manner to service providers using a variety of communication channels.
• Communicate with service providers the pertinent information needed to provide timely assistance.
• Answering inbound phone calls, providing exceptional customer service to clients and customers.
• Communicate to the customer via outbound calls when necessary to provide and/or resolve logistical issues or provide status updates.
• Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
• Escalates service issues, concerns, complaints and incorrectly created calls.
• Effectively manage time pertaining to call metrics, breaks and lunches.
• Meet daily and monthly performance objectives as outlined in our Standard Operating Procedure.
• Ensure you are at your desk, ready and in available status at the start of your shift.
• Ensure calls are properly documented.
• Track and email excessive cost to assigned supervisor.
• Clearly communicate service delays or delays in completing your work to your supervisor.

Education/ Work Experience and Job Competencies:

• Associate's Degree or High School diploma/GED with minimum 1 year customer service experience preferred but not required
• Job Competencies:

• Must maintain highest level of confidentiality at all times
• Must demonstrate a positive attitude with both internal & external members
• Excellent interpersonal communication skills (verbal and written)
• Must have working knowledge of Excel, Word, and Outlook
• Ability to multi-task, follow up, and meet deadlines/goals
• Strong attention to detail
• Must demonstrate polite and professional demeanor
• Must be very proficient with inbound and outbound calls
• Must understand and operate in accordance with Company Policy and Procedures at all times

NSD is an equal opportunity employer and a drug free workplace.

NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.

Job Type: Full-time

Pay: $15.00 - $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person