Summary: The Account Manager (AM) is responsible for the project management of new and repeat customers starting from job booking through completion. The AM is the primary customer contact after job award/booking, and the core functions for this role are job coordination, issue resolution, and relationship management with both external customers and internal teams. This position offers the ability to work remotely with an onsite rotation.

Essential Duties and Responsibilities:

• Effective account leadership and coordination of projects across facilities
  • Provide accurate job instructions to production for all project types (direct mail, catalog, digital, etc.)
  • Identification of customer needs and meeting/exceeding those needs through effective project management and communication
  • Schedule and attend planning/production meetings as needed for projects; develop agenda, prepare meeting packets, responsible for notifications and minutes.
• Thorough and professional communication across all projects.
• Partner with Account Executives and Sales Reps to ensure cohesiveness of account services.
• Accurate schedule management across all system platforms
• Establish project priority with Client and Internal Nahan team to complete all necessary day-to-day tasks on time to meet expectations.
• Serve as the primary point of contact to drive resolution for internal and external issues
• Prepare pre-invoice, capture all appropriate costs & deliver to Accounting in a timely manner.
• Travel as needed; Other duties as assigned.

Skills and Experience Required:

• A bachelor’s degree in business (or related field) or five (5) years’ experience in a customer service environment is strongly preferred.
• Knowledge of direct mail and commercial print processes preferred.
• Proficient in MS Office (Word, Excel, PowerPoint, etc.).
• Strong attention to detail and quality outputs, as well as strong problem-solving skills.
• Demonstrate effective communication skills (written, verbal, and listening)
• Ability to maintain, cultivate and grow customer and cross functional team relationships.
• Strong time management skills and ability to organize and maintain a large volume of information and provide clear instructions to others.
• Proficiency/fluent with English language, both written and verbal.

Nahan is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.