Job Summary:

The Senior Account Manager (SAM) is responsible for project management of new and repeat customers starting from job booking through completion. The SAM is the primary customer contact after job award, and the core functions for this role are job coordination, leading issue escalation and resolution, and relationship management with both external customers and internal teams. The Senior Account Manager has a strong level of direct mail and commercial print industry experience and is an added resource for their Account Manager peers. This position offers the ability to work remotely with an onsite rotation. 

Essential Duties and Responsibilities:

1. Effective account leadership, coordination, and communication of projects across facilities
2. Serve as the primary point of contact on large and complex accounts,
3. Provide accurate job instructions to production for all project types (direct mail, catalog, digital, etc.)
4. Identification of customer needs and meeting (or exceeding) those needs through effective project management and communication. Drive results and resolution for internal and external issues.
5. Schedule and attend planning/production meetings as needed for projects; develop agenda, prepare meeting packets, responsible for notifications and minutes.
6. Partner with Account Executives and Sales Reps to ensure cohesiveness of account services.
7. Accurate schedule management across all system platforms
8. Establish project priority with Client and Internal Nahan teams to complete all necessary day-to-day tasks to meet expectations.
9. Prepare pre-invoices, capture all appropriate costs & deliver to Accounting in a timely manner.
10. Travel as needed; Other duties as assigned.