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Automated Health Systems, a dynamic healthcare company, is looking to hire a Customer Service Center (CSC) QA Specialist to join its team. This is an on-site position in our Elkridge, MD office.
Benefits
The QA Specialist assists the Quality Manager and is responsible for monitoring all areas of the MD CSC Project to ensure quality customer service across all interaction channels. The QA Specialist will utilize information from the monitoring assessments to recognize staff with high quality scores, recommend remedial training for staff with low scores, identify trends within the Project and identify operational deficiencies.
The QA Specialist is also tasked with identifying exceptional staff that exhibit the capabilities necessary for managing greater responsibilities (i.e., special projects) and hold the potential for promotions (i.e., Tier II CSR, Supervisor, etc.). This position ensures that quality improvement initiatives and special projects are communicated in a positive and effective manner. This position, based in the Elkridge, MD office, reports directly to the Quality Manager, and is 100% dedicated to the Project.
MAJOR DUTIES AND RESPONSIBILITIES:
Full Time
$57k-72k (estimate)
05/27/2024
06/12/2024
automated-health.com
TALLAHASSEE, FL
50 - 100
1979
DINA MARTINEZ
$10M - $50M
Business Services
Automated Health Systems is the leader in the promotion and management of optimal health care services for low-income families and communities. We partner our expertise in the administration of statewide public health programs with consumers, health professionals, and public and private funding sources. AHS has many exciting careers located throughout the eastern United States. Visit us at www.automated-health.com to explore our current career opportunities and apply online.