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Overview
The Call Center Specialist (Bilingual) is the first point of contact for members of the community trying to reach agency staff. They are responsible for providing supportive, efficient, high-quality customer service. The Call Center Specialist will be part of a team of 6 handling calls for a small to medium sized call center. They follow established protocols to perform daily tasks such as scheduling appointments and assisting clients with information for multiple locations. They facilitate communication between clients, vendors and community members with staff.
Key Role Responsibilities
Key Agency Responsibilities
In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:
Knowledge, Experience and Skills
Formal Education and Training
Experience
Skills
Health Care forthe Homeless is an equal opportunity employer and is committed to racial equityand inclusion. We make a particular effort to recruit and promote Black,Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA individuals, people with disabilities, and people with other marginalizedidentities are encouraged to apply.
Thisis an essential onsite position primarily based at an agency location.
$4K annual bilingual premium (Es/En)
Full Time
Nonprofit Health Care & Related
$35k-46k (estimate)
05/06/2024
07/20/2024
www.hchmd.org
Baltimore, Maryland
100 - 200
Frances Hayes
$10M - $50M
Nonprofit Health Care & Related
The job skills required for Call Center Specialist (Bilingual Preferred) include Customer Service, Call Center, Scheduling, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Specialist (Bilingual Preferred). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Specialist (Bilingual Preferred). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Specialist (Bilingual Preferred) positions, which can be used as a reference in future career path planning. As a Call Center Specialist (Bilingual Preferred), it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Specialist (Bilingual Preferred). You can explore the career advancement for a Call Center Specialist (Bilingual Preferred) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
01/13/2022: Philadelphia, PA
Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
02/09/2022: Altus, OK
The most skilled call center agents have more than a way with words and access to relevant customer data.
01/23/2022: Worcester, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
02/18/2022: Tuscaloosa, AL
Take lots of notes while on calls.
02/04/2022: Lafayette, LA
Don’t be afraid to put a customer on hold.
03/16/2022: Sioux City, IA
Take time with computer novices and the elderly.
03/06/2022: Provo, UT
Continue learning hard skills on the job.
01/22/2022: Somerset, NJ
Step 3: View the best colleges and universities for Call Center Specialist.