Title: Provider Services Specialist

Duration: 13 weeks

Shift: Day shift M-F 8a-5P

Location: Charlotte, NC

Job Summary:
We are seeking a skilled and dedicated Service Technician to join our team. As a Service Technician, you will be responsible for providing exceptional customer service and technical support to our clients. Your role will involve troubleshooting, diagnosing, and repairing equipment or systems to ensure optimal performance and customer satisfaction.

Duties:

• Independently processes and submits complete, timely and accurate enrollment applications to The Center for Medicare Services (CMS) and state Medicaid offices on behalf of new groups and currently employed Atrium Health Medical Group (AHMG) providers and groups billing under AH MG tax ID numbers.
• Resolves issues and supports Practice Leadership / Practice Manager regarding provider enrollment and credentialing for AHMG, Affiliates and the Professional Billing Office.
• Regularly follows up of status of submitted applications and provider maintenance requests with CMS and state Medicaid offices and communicates status updates to all constituents via MOAD or other tracking system and email.
• Demonstrates the ability to communicate professionally and clearly in both verbal and written form to physicians, corporate staff, external agencies, and government / managed care

organizations.

• Accurately and clearly documents process steps, dates, and work status in the MOAD system.
• Answers departmental telephone and emails, routes to appropriate staff and takes accurate messages as needed. Commits to return all phone and email inquiries within 24 hours even if not resolved.
• Manages time, prioritizes assignments, and coordinates functions effectively to meet the departmental goals and quality standards.
• Maintains confidentiality of all information related to credentialing and recredentialing.
• Promotes and assists in the smooth, efficient delivery of departmental services to providers, AH MG, AH, and other corporate departments and outside agencies.
• Performs other duties and responsibilities as assigned with minimal supervision and within timeframe specified.
• Participates in performance improvement activities.
• Collaborates effectively with all personnel within the department and throughout.

Job Types: Full-time, Contract

Salary: $25.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• medical Clerical: 1 year (Required)
• HR: 1 year (Required)

License/Certification:

• Certified Provider Credentialing Specialist (Required)

Ability to Relocate:

• Charlotte, NC: Relocate before starting work (Required)

Work Location: On the road