Overview:
We are seeking a Technical Support professional to join our team. The ideal candidate will provide technical assistance and support to our clients, ensuring smooth operations of their IT systems.

Job Description:
a) Technical Support for PCs, printers, phones, etc.

• Troubleshooting and maintenance of hardware and software
• Technical Operation Support in both English.
• PC setup (Windows OS installation, etc.)
• Response to queries either in person or over the phone/email.

b) Documentation for technical support
– User manuals (revise/update)
– FAQ update

Required experience/knowledge:
– 3 years of experience in PC technical support.
– Knowledge of Windows 7 and Windows 10
– Knowledge of the Active Directory function, such as adding users, password reset, etc.
– Knowledge of Antivirus software and its operation for corporate use (Symantec, etc.)
– Documentation using MS Word, PowerPoint, and Excel.

Preferred experience/knowledge:
– Experience in using ticket systems.

Location：New York, NY

Visa Support： Yes

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• Monday to Friday

Experience:

• Help desk: 3 years (Required)
• Windows 7 and 10: 1 year (Required)

Language:

• Japanese (Required)

Work Location: Hybrid remote in New York, NY