45 Customer support representative Jobs in Baltimore, MD
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N&A Enterprises and Solutions is Hiring a Customer support representative Near Baltimore, MD
Description :
We are seeking an outgoing individual for our Customer Support Representative opportunity! As an Customer Support Representative, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This position is great for anyone who absolutely loves to travel and help others with planning.
Cust Support Representative's handle the research and booking process for clients, this can include airline, hotel accommodations, car rentals, and event / ticket sales.
Anyone with an outgoing personality, who loves to travel is highly encouraged to apply! This is a remote opportunity.
Roles & Responsibilities
- Research, Create, and Execute exceptional itineraries for clients
- Complete ongoing training to earn and maintain certification to book travel
- Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
- Become an ambassador for the brand
- Work along side of other team members
- Provide suggested budgets for clients
- Review budgets, and plan trips according to clients budget constraints
- Create promotional materials to utilize
- Stay up to date on changes within the tourism industry
- Monitor restrictions on travel that come and go
- Book travel needs (airline, car rental, hotel accommodations, cruise, ticket / event sales, etc)
- Effectively communicate with clients pre / post travel
- Promptly respond to all travel inquires
- Effectively manage your time when researching trips and communicating with clients
- Handle issues that may arise during the bookings and / or travel for clients
- Maintain up to date information within our software
- Network with tour operators regarding packages that you can possibly offer to clients
- Participate in FAM trips when possible
Requirements
- Must be at least 18 years of age, and be authorized to work within the US.
- Must be fluent in English
- Must be able to effectively communicate with clients (strong sales background a plus)
- Must have a smartphone with internet access, laptop recommend but not required
- Personal travel experience is a huge plus, however not required
- Previous experience in customer service or hospitality also a plus, but not required
Benefits
- Flexible Schedule
- Travel Perks
- Licensed & Bonded
- Personal Website
- Commission based
- E&O Insurance with Fraud Protection
- Business Opportunity
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Last updated : 2024-04-23
Job Summary
Full Time
$41k-52k (estimate)
04/25/2024
05/09/2024
The job skills required for Customer support representative include Customer Service, Customer Support, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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