About myPlace Health

myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish. 

Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.

myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets. 

This is a great opportunity for an energetic individual to join our team as the Medical Record Specialist. The Medical Record Specialist is responsible for collecting patient information, requests, and release of medical records. Collaborate with the clinic team to ensure all medical records and documentation are accurate. The role will work with the Enrollment Team to retrieve medical records from prospective participants.

Expectations for this Role

• Secure all signed medical record consent forms and store in appropriate location (electronic or paper files) 
• Manage incoming fax and email and mail for medical records being returned by providers and do so on timely basis 
• Manage urgent medical record requests with IDT team; handle legal requests for medical records in partnership with compliance department. 
• Retrieve and release medical records to the appropriate providers. 
• Ensure accuracy of all medical records release and received.
• Initiates the medical record request for participant chart by creating a new chart in EMR. 
• Ensure all documentation in EMR is accurate and in compliance with DHCS and CMS regulations.
• Keep PACE clinic informed by communicating the availability of requested records.
• Develop medical record process to collect medical records in a timely manner and upload medical records in EMR. 
• Request medical records from third party vendors and ensure all requests are complying of DHCS and CMS regulations.
• Support with internal/external scheduling.
• Collaborate closely with Risk Adjustment & Enrollment Team. 
• Other duties as assigned.

• High School Diploma or GED is required
• Experience working in front office for healthcare facilities 
• Experience with standard office procedures including filing, record keeping, use of standard office equipment, supplies and computer software
• Certified Nursing Assistant preferred
• Experience working with Frail Elderly 
• Relevant training and/or certifications as Medical Records Specialist 
• Advanced understanding of medical terminology and administration process. 
• Outstanding communication and interpersonal skills.
• Strong attention to detail with excellent organizational skills. 
• Bilingual: English/Spanish, English/Cantonese, English/Mandarin, English/Vietnamese preferred 
• Proof of a valid CA driver’s license, personal transportation, good driving record and auto insurance as required by State law. 
• Proof of current CPR/BLS certification required or requirement to obtain one within 30 days of being hired preferred. 

• Los Angeles, California
• This role is expected to be onsite 5 days/week

Your Application

Please submit your resume/CV and a short message that explains why you are interested in this role.

Our Commitment to Diversity, Equity and Inclusion

At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

COVID-19 Vaccination Policy

At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have implemented a strongly recommended vaccination policy to keep both our team members and participants safe as an essential requirement of this role. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.

Beware of Scams and Fraud

Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/