Job Details
Job Location
OAWF Clearwater - Clearwater, FL
Position Type
Full Time
Education Level
High School
Travel Percentage
Up to 50%
Job Shift
Any
Job Category
Secretarial
Description
In this role you will :
Provide the best orthopedic care available by following best medical care practices and physician protocols. Deliver a high volume of orthopedic care by optimizing the provider-patient contact time ensuring all patients are adequately prepared prior to seeing the physician and to ensure that all patients thoroughly understand their condition. Participate in the patients care, receive all appropriate information, scripts, patient education materials, etc., while adhering to their care plan per the providers instructions and protocols. Perform all secretarial duties for physician, which include monitoring and responding to all voicemails, emails, faxes, phone calls and patient cases in the EMR system.
Key Responsibilities:

• To provide excellent customer service to all patients, visitor and coworkers.
• Prepare all patient charts in Athena for visit by ensuring that all pertinent records, test results, imaging and referral information is available in the secure drive or securely transported to the necessary location.
• Retrieves patients digital images from Medview system on exam room monitors during clinic for physician review.
• Ensures that zones are adequately stocked for the clinic, including medical supplies, injectables and patient information brochures or handouts.
• Escorts the patients into the exam rooms and completes patient intake documentation per clinic protocol and completes the mandated MIPS intake.
• Prepares patient for visit with provider by removing sutures, staples, dressings, etc., having patient change as necessary, positioning patient for exam or procedure and completing any necessary consents.
• Assists the physician during visit with injections or office procedures.
• Prepares prescriptions, excuse notes, referrals and patient education materials.
• Ensures that the patient understands the physicians instructions for sample medications and follow-up care.
• Ensures all DCW25 work comp status forms are completed; a copy is provided to the patient and originals are returned to front desk staff for submission to WC department.
• Breakdown of patient charts with appropriate disposal of PHI, completion and scanning of patient forms, records, etc.
• Clean zone and exam rooms, ensuring red bags and sharps boxes are replaced if applicable
• Re-stocks all exam rooms and MA station for the next day clinic.
• Ensures the safety and security of all PHI in accordance with state and federal HIPPA regulations.
• Handle inter-office correspondence sent to their Provider.
• Opening and distribution of mail for Physician.
• Maintaining Physicians files.
• Maintaining Physicians schedule.
• Answering all phone calls and voicemails for their Providers practice.
• Creating patient cases in Athena.
• Scheduling of appointments, depositions, conferences, etc.
• Liaison between Physician and patient.
• Preparing letters of excuse from work or school.
• Triaging of patient calls.
• Facilitating patient interaction with other FOI departments.
• Completing Disability Forms for patients.
• Making travel arrangements for Physicians, if applicable.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

About You:

• High School Diploma required
• Medical Assistant diploma with 3-5 years experience preferred.
• Must be willing to travel to all of our clinic locations in the Tampa Bay area
• BLS Certification required within 90 days of employment

We Would Love It If You Also Had:

• Spanish Bi-Lingual a Plus!
• Athena EMR experience
• Suture removal experience a plus
• Orthopaedic experience a plus

At FOI our goal is to provide our patients with world-class orthopedic care.
Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.
What we offer:

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Patient Care Team!