My Pets Wellness has an immediate opening for a full-time Practice Manager to join our Knoxville team! We are searching for an enthusiastic and detail-oriented leader who excels in communication and enjoys developing meaningful relationships with veterinary personnel and clients to ensure a supportive and positive employee experience and delivery of elevated, high-touch client service.

Our ideal candidate will have management experience in the veterinary space and exceptional emotional intelligence and interpersonal skills to thrive in a dynamic clinic environment. This position will work directly with our clinical teams and will report to the Director of Practice Management. Our Practice Manager will be responsible for driving hospital performance and managing P&Ls on a local level.

We have 3 locations in Knoxville that this position would oversee:

• 10657 Hardin Valley Rd, Knoxville, TN 37932
• 6475 Kingston Pike, Knoxville, TN 37919
• 6732 Malone Crk Dr, Knoxville, TN 37931

Location: This position will be based out of the local hospital location, with an opportunity to work from home 1 day per week (on call, if needed in hospital), with up to 10% travel to headquarters, meetings / strategy sessions, conferences, and regionally

Why My Pets Wellness?

The My Pets Wellness team is dedicated to creating a culture that prioritizes our team members’ mental health and overall wellbeing while providing high-quality care to our patients. The wellness of our employees and our patients is truly at the forefront of everything we do. We are invested in our team members feeling supported, fulfilled, and balanced. We offer comprehensive benefits to our employees, including:

• Health, dental, and vision insurance
• 401(k) with up to 4% employer match
• 160 hours (4 weeks) PTO and 5 paid holidays every year
• Focus on quality of medicine and client education
• 16 weeks of parental leave (30 days paid and up to an additional 12 weeks unpaid)
• Childcare FSA available
• Employee assistance program and wellness-focused company culture for all employees
• Opportunities for advancement and professional growth for all team members, and a culture that recognizes and appreciates our technicians and support staff

Key Responsibilities:

• Client Experience Management: Develop and perfect the strategy for a seamless client experience across all platforms, using client surveys, focus groups, and feedback analysis to guide improvements.
• Marketing and Outreach: Spearhead integrated marketing campaigns and community events that align with our core values and enhance brand visibility. Assist with and optimize our social media presence and ensure that our digital marketing efforts resonate with our client base.
• Leadership and Training: Cultivate a skilled and motivated client experience team through targeted training programs, focusing on superior communication and service skills.
• Client Retention and Growth: Oversee a robust client referral program and design retention strategies that personalize client interactions and foster long-term loyalty.
• Financial and Operational Strategy: Build and manage budgets, track performance metrics like client acquisition costs and ROI, and adapt strategies to maximize operational effectiveness.

Required Qualifications:

• 5 years of experience in the veterinary space
• 2 years of management experience
• Strong leadership qualities to guide and motivate the team, with excellent interpersonal skills for managing relationships with colleagues, clients, and external partners.
• Exceptional verbal and written communication abilities to effectively interact with internal and external stakeholders.
• High organizational and multitasking skills to efficiently manage various practice operations.
• Proactive in identifying issues and quickly developing effective solutions.
• Able to adjust to new challenges and changes in the workplace, including technological upgrades and regulatory shifts.
• Strong ethical standards and professionalism, with a deep sense of empathy, ensuring compliance and maintaining trust.
• Capable of handling high-pressure situations with calmness and effectiveness.
• Meticulous with data, financials, and management tasks to ensure accuracy and compliance.
• Skilled in handling sensitive financial and personal data securely and discreetly.
• Familiar with veterinary practice management software, scheduling systems, and capable of basic IT troubleshooting.
• Committed to ongoing professional development to stay updated with industry trends and enhance job performance.

About My Pets Wellness:

My Pets Wellness is a veterinarian-led company redesigning the culture of veterinary medicine. We’re invested in our teams’ wellbeing, and we offer the benefits and company culture to foster our team both as people and as professionals. Providing the best care for your patients requires taking care of yourself first, and we’re here to make sure you can.

Why Join Right Now?

Our team is as committed to our people as we are the pets we care for. At MPW, you’re encouraged to take the time you need to be the best version of yourself. Flexible scheduling, a strong emphasis on mental health and work/life balance, cutting edge medical tools and technology, and continuing education opportunities are just a few reasons to join our growing pack!

Equal Opportunity Employer:

My Pets Wellness provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, My Pets Wellness complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

My Pets Wellness expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of My Pets Wellness employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid parental leave
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• Hospital
• In-person

Ability to Relocate:

• Knoxville, TN: Relocate before starting work (Required)

Work Location: In person