My Pets Wellness has an immediate opening for a full-time veterinary concierge / front desk agent to join our growing Middle Tennessee team! We are searching for an enthusiastic client liaison who excels in communication and enjoys developing meaningful relationships with veterinary clientele (and our furry patients) to ensure a seamless, supportive, and positive experience from the moment they walk through our doors.

Our ideal candidate will have veterinary receptionist experience and exceptional emotional intelligence and interpersonal skills to thrive in a dynamic veterinary clinic environment. This position will work directly with our remote concierge team and concierge management to schedule appointments and coordinate client flow and will serve as the primary point of contact in our effort to create an elevated, high-touch client experience.

We have two locations in the Spring Hill area that this position would rotate between:

• 2040 Reserve Blvd, Spring Hill, TN 37174
• 510 Burkitt Commons Ave Ste D2, Nolensville, TN 37135

Why My Pets Wellness?

The My Pets Wellness team is dedicated to creating a culture that prioritizes our team members’ mental health and overall wellbeing while providing high-quality care to our patients. The wellness of our employees and our patients is truly at the forefront of everything we do. We are invested in our team members feeling supported, fulfilled, and balanced. We offer comprehensive benefits to our employees, including:

• Health, dental, and vision insurance
• 401(k) with up to 4% employer match
• PTO and 5 paid holidays every year
• Focus on quality of medicine and client education
• 16 weeks of parental leave (30 days paid and up to an additional 12 weeks unpaid)
• Childcare FSA available
• A licensed mental health professional on staff & wellness-focused company culture for all employees
• Opportunities for advancement and professional growth for all team members, and a culture that recognizes and appreciates our technicians and support staff

Key Responsibilities:

• Serve as a customer liaison, making every client feel like part of our extended family by learning their names, building relationships, and providing personalized care.
• Manage check-ins, check-outs, and perform a variety of administrative tasks with a high level of attention to detail.
• Schedule appointments across our network locations in accordance with scheduling guidelines, both over the phone and in person.
• Monitor the schedule for appointments booked online, verify the appointment type, and follow up with clients as needed to ensure that the medical team has all the necessary appointment information.
• Communicate basic animal wellness and preventive care information to clients, demonstrating a compassionate understanding of their concerns.
• Facilitate effective communication between clients and our onsite medical team, including managing messages, prescription requests, and relaying lab work results as appropriate.
• De-escalate difficult client interactions with empathy and clear communication, directing them to the appropriate management resources when necessary.
• Work with the onsite medical and remote concierge teams to coordinate schedule changes, including cancellations, no-shows, and reschedules, while ensuring smooth operations and client satisfaction.
• Provide estimates for basic services over the phone.
• Forward book appointments in collaboration with the medical team to ensure continuity of care.
• Maintain the front of house (FOH) area to ensure it is clean and presentable at all times, adhering to opening and closing checklists.
• Partner with the onsite team to decorate the retail area for holidays and events (e.g. Valentine’s Day, Halloween, winter holidays, etc.).
• Ensure retail shelves remain organized and clean.

Education/Experience requirements:

• Minimum of 1 year of veterinary reception experience.
• Excellent customer service and communication skills, with an ability to engage clients warmly and effectively.
• Strong organizational skills and initiative, demonstrating excellence in care as the initial point of contact for our clients.

About My Pets Wellness:

My Pets Wellness is a veterinarian-founded team redesigning the culture of veterinary medicine. We’re invested in our teams’ wellbeing, and we offer the benefits and company culture to foster our team both as people and as professionals. Providing the best care for your patients requires taking care of yourself first, and we’re here to make sure you can.

Why Join Right Now?

Our team is as committed to our people as we are the pets we care for. At MPW, you’re encouraged to take the time you need to be the best version of yourself. Flexible scheduling, a strong emphasis on mental health and work/life balance, cutting edge medical tools and technology, and continuing education opportunities are just a few reasons to join our growing pack!

Equal Opportunity Employer:

My Pets Wellness provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, My Pets Wellness complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

My Pets Wellness expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of My Pets Wellness employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid parental leave
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• Hospital
• In-person

Experience:

• veterinary receptionist: 1 year (Required)

Ability to Relocate:

• Spring Hill, TN: Relocate before starting work (Required)

Work Location: In person