Resolves client-billing problems including inquiring with Customer Care on pricing discrepancies

Subject Matter Expert for a critical department, including but limited to escalated entity, third party collection, key accounts and electronic invoicing

Respond to Customer inquiries on billing-related questions in a timely, accurate and professional manner

Process of Billing Adjustment Forms (BAFs) & credit memos within 72 hours of receipt 

Offset open items with corresponding credit memo

Work with Cash Application team on any open cash application issues for assigned accounts 

Meet or exceed A/R Aging % goals for assigned accounts 

Collect customer payments in accordance with payment due dates

Identify issues attributing to account delinquency and discuss immediately with the A/R Supervisor

Review and monitor assigned accounts and all applicable collection reports

Provide timely follow-up on payment arrangements

E-Mail invoice requests to customers/handle portal invoice issues to encourage payment of delinquent accounts.

Make outbound collection calls and compose collection emails in a professional manner while keeping and improving customer relations

Meet with the A/R Supervisor weekly 1 on 1 to discuss progress and challenges of your accounts and discuss resolution

Other related duties specific to the local business in the Appendix