54 Guest Service Agent Jobs in Tampa, FL
Murphco of FL is Hiring a Guest Service Agent Near Tampa, FL
We are looking for a Full Time Guest Service Representative, that has experience specifically in hotels to fill our 3pm-11:00PM shift and the possibility couple 7am-3pm shifts. Must be available to work some weekends. Come join an awesome hotel and team. We're ranked #2 out of 178 Tampa hotels on TripAdvisor.
Please see below for the job description. If you you fit these requirements, please apply in person at 8210 Hidden River Parkway, Tampa, FL 33637. We will reach out to you if we are interested in you as a candidate.
Physical Requirements: Must be able to stand for 8 hour shift. Walking and climbing stairs required. Position requires occasional stooping, bending and lifting of up to 50 lbs. May assist guests with luggage on occasion.
Working hours: Will vary dependent on hotel occupancy. Shift work - days and hours may vary from week to week. Ability to work weekends required. May have occasional overtime during special events and full occupancy. Schedule will be dictated by Asst. Gen. Mgr.
Job Duties:
- Performs check in and check out of guests. Receives payments and allows for proper discounts when applicable.
- Answers hotel switchboard and forwards calls appropriately.
- Serves as information agent for hotel guests and handles problems and requests as they arise.
- Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest.
- Responsible for the delivery of mail, packages, and messages to guests.
- Responsible for counting bank at the beginning and end of shift to ensure the bank is accurately accounted for.
- Responsible for making regular deposits in accordance with the hotels deposit procedure.
- Other duties as assigned by Guest Service Mgr or as business and demand dictates.
Qualifications and Skills needed:
- Position requires high school diploma or equivalent
- Clerical and cash handling experience required.
- Must be computer and keyboard proficient.
- Must have excellent verbal communication skills.
- Excellent customer service skills.
- Enthusiastic, out-going personality and interpersonal skills.
Job Summary
Full Time
$31k-40k (estimate)
04/27/2024
05/10/2024
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
