BDC Representative Job Description

Our company is looking for a BDC Representative at Mullinax Montgomery Buick, GMC, Cadillac to join our multi-store enterprise.

Responsibilities:

• Check email frequently and respond to inquiries immediately;
• Present initial financing options based on customer needs;
• Answer customer calls and establish follows-up with sales appointments;
• Deliver inquiries/messages intended for other sales personnel and departments promptly;
• Provide customers with initial product information and direct them to the appropriate dealership resources;
• Direct customers to product information resources, including those available on the internet;
• Handle all incoming internet and phone leads;
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management;
• Be available to promptly respond to live chat, phone and email inquiries in a professional and well-spoken manner;
• Follow up with leads that are not ready to make an appointment or no-show;
• Contacting clients prior to appointment date to confirm appointment;
• Mailing marketing letters to provided leads;
• Following up post visit to ensure customer satisfaction;
• Receiving inbound sales phone calls and leads;
• Placing outbound phone calls to potential leads.

Requirements:

• Coachable and able to follow a specific process
• Friendliness, enthusiasm, reliability, with a positive “team-player” attitude
• Time management, prioritization skills, and the ability to multi-task are required
• Previous automotive dealership experience a plus
• Flexible availability
• Excellent written and verbal communication skills
• Comfortable making outbound calls daily
• Prior internet sales, BDC, or related experience a plus
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment
• Be self-motivated and goal oriented.

Benefits:

• Medical, Dental, and Vision Plans
• Paid Basic Employer Life Insurance
• Additional Supplemental Insurance
• Wellness Program
• 401(k) Plan with match
• Paid Time Off
• Employee Purchase Program
• Training Programs

We are a Drug Free Workplace and an Equal Opportunity Employer.