MUJI U.S.A. STORE MANAGER – 5th Avenue

About MUJI:
MUJI is a global retailer of high-quality, simple products across various categories – from homewares to fashion to wellness and more – that provide satisfying, expertly-designed solutions for everyday needs. MUJI’s full name, Mujirushi Ryohin, loosely translates to “No-Brand, Quality Goods”, underscoring its enduring commitment to modesty, affordability, and quality.

Established in Japan in 1980, MUJI has steadily grown as the go-to brand for millions of loyal customers in 32 countries and regions around the world offering over 7,000 products. While varying significantly in purpose and use, MUJI products are marked by the quality, craftsmanship, knowledge, expertise, and skill that is embodied in being able to get something very simple, very right.

MUJI continually strives to embody business practices that demonstrate a commitment to our communities and environment. We seek for our future MUJI team members to be aligned with this very same brand ethos to create a positive impact in all of our communities, neighborhoods, and networks.

Currently, MUJI U.S.A. seeks a Store Manager, to lead the 5th Avenue Store Team. This is a leadership role where you will have the opportunity to be involved in a variety of functions. If your experience/education and/or skill set match our needs, we want to hear from you!

Responsibilities will include:

Sales

• Maximize opportunities for sales by use of merchandise and company reporting tools.
• Responsible for sales budgets and ensure all staff are aware of targets.
• Manage profit and loss for assigned location.
• Ensure compliance with laws applicable to the retail industry.
• Maintain highest standards of Customer Service regarding complaints handling and after sales service.
• Liaising with the local community ensuring promotional activities (e.g. seasonal sales, advertising etc.) are prominent at branch level with the utmost impact.
• Plan and run sales promotions as needed.
• Study store trends and make appropriate suggestions to Area and/or Sales Manager.
• Determine marketing strategy changes by reviewing store and departmental sales records.
• Work with stockroom supervisor to ensure stock levels and product mix meet demands.
• Flexibility to work varied hours including late shifts, weekends and holidays.

Customer Service

• Work with the Management Team to perfect the customer’s journey with focused customer service training and best seller information. Hold regular group training sessions.

Team Management

• Ensure all staff receive appropriate and necessary training.
• Ensure Assistant Store Managers on the team are fully capable of substituting in Store Managers absence.
• Perform timely and consistent performance reviews in line with MUJI U.S.A.’s directives.
• Organize staff schedule to achieve the most cost-effective coverage ensuring overtime is minimized and authorized.
• Adhere to and enforce MUJI U.S.A.’s Policies and Procedures.

Communication

• Ensure all merchandise information, bulletins, circulars and announcements/memos are communicated to employees.
• Ensure effective communication and encourage the exchange of ideas.
• Communicate relevant information, ideas and problems to Area and Sales Managers.
• Promote strong communication amongst the management team by liaising with other store managers.

Visual Merchandising

• Ensure visual merchandising standards are maintained as set by the Operations and Visual Merchandising departments.
• Ensure housekeeping standards are maintained.
• Ensure the store is maintained to MUJI U.S.A. standards and be fully conversant with procedures required to achieve this.

Point of Sale

• Ensure Associates are providing superior sales service in efficient cash handling and appropriate packing of merchandise.
• Ensure the company cash handling procedures are correctly and accurately adhered to.

Human Resources

• Maintain staffing levels by recruiting, selecting, orienting, and training employees.
• Maintain store staff performance by coaching, counseling, and disciplining, planning, monitoring, and appraising employees.
• Ensure MUJI U.S.A.’s on-boarding procedures are being followed.

Security

• Take responsibility for security of the store, stock and cash, and liaise with Area Manager or Sales Manager over potential problems.
• Maintain stock losses to a minimum (maximum of 1% of sales).
• Responsible for running twice-yearly inventories.

Maintenance

• Ensure maintenance issues are resolved efficiently.
• Oversee proper use of alarm system and ensure an authorized key holder is on premises during opening hours, and are fully aware of procedures.
• Ensure access to store, outside normal operating hours, is authorized and communicated to Area Manager/Sales Manager.
• Maintain maximum security at all times.
• Ensure a safe and clean store environment.

Health and Safety

• Comply with and enforce the Company’s Health and Safety policy

Knowledge and Skills

• Ability to manage and develop a positive and productive team.
• Motivated to achieve and exceed goals.
• Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills.
• Demonstrable and strong business acumen.
• Highly organized with the ability to adapt quickly to strategic change.
• Self-starter, who takes initiative.
• Good communicator.

Benefits include:

Competitive pay, comprehensive health insurance (Medical/Dental/Vision), 401k, national holidays, vacation days, sick days, incentive program, and employee discount.

Please attach resume when applying.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)

Ability to Relocate:

• New York, NY 10017: Relocate before starting work (Required)

Work Location: In person