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We’re looking for a motivational, solution-oriented, and creative Director of Customer Success to join our team and make a big impact on the value our customers derive from working with our team and our product.
As our Director of Customer Success, you will oversee our Enterprise, Mid-Market, and SMB customer success teams. You will be accountable for driving retention, exceptional customer value and health, as well as adoption and customer satisfaction. You should be excited about guiding our CSM teams to deliver the best customer experience in the industry and know that the work you’re doing is leading to greater success for our customers. You’ll be a great fit for this role if you have exceptional people management skills and enjoy working cross functionally to make things better for our team and our customers.
You will report directly to the VP of Customer Success.
In the US, the base salary for this role is between $140,000 and $160,000 , depending on skills and experience. Total compensation for this role consists of base salary, plus commission. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.
Full Time
$142k-183k (estimate)
01/19/2023
05/28/2023
muckrack.com
NEW YORK, NY
50 - 100
2009
Private
GREGORY GALANT
$5M - $10M
Muck Rack is a PR platform that provides media relations and journalism solutions for enterprises.
The following is the career advancement route for Director of Customer Success positions, which can be used as a reference in future career path planning. As a Director of Customer Success, it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Customer Success. You can explore the career advancement for a Director of Customer Success below and select your interested title to get hiring information.