Who are we hiring?

The Senior Manager EIT is a highly experienced technologist, responsible for delivering concierge quality support and delivery services to the Office of the Chairman and his immediate support staff. This unique individual is a perfectionist in their approach to detail and cultivating the executive technology experience for our leadership team. They are emotionally and situationally aware, an active listener and excel at anticipating the needs of their executive client before the request materializes. The Senior Manager is data driven and uses the appropriate technology tools to enhance the delivery experience but also remains engaged with the client in a manner that is meaningful to them. They are always ten minutes early and prepares meticulously to ensure the solution proposed solves the right problem in the most efficient way. The Senior Manager is a process driven individual and knows when to escalate for additional support within the organization. They are flexible with their schedule and embrace the opportunity to be hands on with consumer specific technologies. Finally, this technologist is a progressive learner and leader who keeps up to date with the latest trends and services so that, when called upon, the solution will work correctly the first time.

What will you do?

• Responsible for the engagement, support and monitoring of the technology tools, platforms and assets for the Office of the Chairman.
• Delivers concierge quality support services both on demand and proactively – monitors for potential problems leveraging adopted and supported tool sets, reacts to avoid problems before they happen.
• The Sr. Manager, EIT and the team reporting into the Manager must be able and willing to respond immediately to any and all requests coming from the CEO and his immediate support staff.
• Must have the confidence, executive presence and ability to build professional relationships with executives, administrative assistants and support staff.
• Manage a team of highly focused professionals who understand the importance of high touch executive support and empower them to see all problems through to completion while ensuring nothing is missed.
• Managing the teams day to day schedule including on call support, in office hours, and travel.
• Recommends, selects and acquires all end user technology for the C-Suite executive team – is proficient in its use and ensures the technology is properly maintained, configured and deployed.
• Must be available to travel as needed and support remote locations for unique events – this is an “always available” 24x7x365 position that can be called upon at a moment’s notice.
• Supports the mobile devices, tablets and other technologies required by executives “on the go”. This will include assisting the executives and extend services to hotels, homes or other remote locations.
• Must have experience with a multitude of technology systems, including Android mobile devices, iPads, Mac, Outlook, and other existing technology.
• Manages the lifecycle of all end user devices – tracks asset performance, plan upgrade cycles and maintain continuity plans in the event the technology of an executive is impacted.
• Must be capable of working within a highly professional and stress filled environment – delivers results quickly and under scheduling duress, capable of working non-traditional hours as needed in support of executives in transition.
• Follows established processes to ensure high quality of delivered services. Communicates process improvements to team members as necessary to ensure the bar is always being raised in terms of our ability to deliver high quality technology support services.
• Works with third party vendors and service providers in support of their executive client. Must be capable of taking responsibility for owning incidents and acting on behalf of their client to ensure proper closure of events.
• Works in situations where highly confidential information is present and operates with the highest levels of integrity and care to safeguard such information.

What do you need to succeed?

• 5 years Executive Support experience in boutique environment or large company setting.
• 5 years working with and supporting CEO and C-Suite senior executives – applicant must understand the complexities of executive personalities and can withstand the pressures of the work.
• 5 years of working with cloud and distributed technology tools such as Office 365, MDM, Docusign and ServiceNow.
• Must be able to work with strong personalities and have a direct communication style. Must be highly adaptable and be able to pivot at a moment’s notice without losing focus or becoming flustered.
• Experience working with remote and travel users – plans for dealing with issues that come up as the executives are traveling both domestic and internationally.
• Must be willing to work a flexible schedule inclusive of weekends and holidays – person should be comfortable working both within the office and at times within an executive’s personal location.
• Must have experience managing people and the ability to motivate and keep the team focused on high-level “white glove” customer service.

Special Requirements

• Must be willing to travel at a moment’s notice.
• Nontraditional work hours and available nights and weekends.

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