You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About the Division

Global Merchant Services (GMS) Marketing & Analytics is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMS Marketing & Analytics is responsible for partnering with GMS markets to drive profitable growth, accelerate Merchant acceptance and enhance the value of Amex acceptance to Merchants and Card Members at scale. We focus on enhancing our relationships with millions of Merchants of all shapes and sizes, and our geographic purview includes many commerce hubs across the globe including the U.S, Canada, Latin America, the Caribbean, Europe and the Asia-Pacific region. 

This NYC-based Manager/Sr. Manager role supports Amex Offers analytics to drive strategic decision-making. We deliver high-calibre analytic thought-leadership and deep expertise in exploratory analytics to drive growth in the delivery of thousands of relevant offers to card members through the Amex Offers digital ecosystem. This is a unique opportunity to flex analytical skills across business units, covering merchant sourcing and trends, cardmember spend profiles, and digital cardmember behaviors. As such, we are seeking a data scientist to join the team with a business mindset, creative and innovative approach to problem-solving, and the analytical skills to translate diverse and complex questions into actionable strategies.

 About the role

The Manager/Sr. Manager will gain a deep understanding of merchant, cardmember, and digital data. Each of these areas offer significant opportunities to unravel the ecosystem in an effort to bring optimal outcomes to the merchants, cardmembers, and AmEx. The breadth of questions requires a colleague comfortable with conceiving and applying diverse analytical solutions, for example segmentation, cohort analyses, time series and longitudinal studies, test versus control with appropriate statistical tests.

Responsibilities:

• Gain deep understanding of Amex Offers (merchants, cardmembers, and digital behaviors) as well as across all applicable countries

• Set the strategic tone by assessing business needs and providing thought leadership on analytical solutions while owning the conception, completion, and presentation of analyses, end to end

• Ensure consistent application of best practices through regular contributions to existing GitHub repository, updating centralized project management tool, and efficient collaboration within a globally-situated team

• Develop and maintain a close partnership with GMNS Marketing, Consumer Marketing and Amex Offers product & technology teams

• Establish prioritization principles and manage an analytic engagement pipeline for a variety of customers

• Voraciously consume & action customer feedback to continue enhancing our core focus and identifying unexplored analytical spaces

• Flexibly and capably manage urgent requests for senior leadership updates as needed

• Partner with our own team in US, UK, and India to bring best practices and analytic frameworks across the global markets

Qualifications:

• Expert analytics: Thoughtful application of a variety of analytical approaches and delivery of clear & powerful insights and recommendations for partners with keen attention to details. All quantitative fields considered

• A consultative mindset: The ability to think strategically & align analytical efforts to business goals, articulate business problems from the customer's perspective, cut through noise to diagnose core needs, establish testable hypotheses, and bring partners along for the journey

• Excellent knowledge of, and experience with, Python and SQL

• Ability to establish prioritization principles and rules of engagement in order to manage high demand and/or conflicting priorities. Comfort with adjusting quickly to shifting priorities, multiple demands, and ambiguity

• Success building strong relationships, credibility, and influence at multiple band levels

• Advanced degree in a quantitative field (e.g. Statistics, Engineering, or Economics) or MBA with rigorous Analytics focus preferred. Job experience with 3 years independently working hands-on and developing expertise with large data, developing programming language fluency, and applying a variety of analytical and statistical methods (e.g. test design, supervised & unsupervised learning, time series/forecasting, optimization) will be considered as a substitute for education.

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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