Receptionist

MSC USA - Tempe

46,000.00 - 50,000.00 USD

Looking for a career opportunity but have no experience? 
At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job summary

Performs front-desk activities, including addressing inquiries, redirecting phone calls, distributing correspondence.

Key responsibilities and duties

· Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location.

· Receives mail, documents, packages, and courier deliveries and delivers or distributes items.

· Manages inbound and outbound calls in a timely manner.

· Answers inbound calls, screens them, identifies customers’ needs, clarifies information, responds to customers’ inquiries and redirects calls to the correct departments.

· Screens the incoming emails, identifies customers’ needs, clarifies information, responds to customers’ inquiries, and redirects them to the correct departments.

· Follows communication scripts, company’s procedures and quality standards when handling different customer interactions.

· Keeps records of all customer interactions in a comprehensible way, as per company’s procedures.

· Meets personal/team qualitative and quantitative targets.

· Other duties as assigned.

Required skills, experience, education

· Bachelor’s degree preferred or equivalent experience in a similar role

· English: advanced

· Strong attention to details

· Organized, efficient, and able to manage time effectively

· Strong customer service mindset, focused, and responsive

· Ability to work under tight deadlines

· Great team player

· Knowledge of MS Excel with the ability to learn new software

Physical Demands

· Prolonged periods sitting at a desk and working on a computer

· Must be able to lift up to 15 pounds at a time

Work Authorization

· Authorization to work in the U.S

What We Offer

• Health Insurance
• Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

Mediterranean Shipping Company (MSC) is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. The company has evolved from a one vessel operation into a globally respected business with a 700-vessel fleet and over 110,000 staff providing timely delivery of goods and services to customers of all industries and sizes. Present in 155 countries through 600 offices, MSC calls at 500 ports on 250 trade routes, carrying some 23 million TEU (twenty-foot equivalent units) annually. MSC’s activities BACK APPLY now include overland transportation, logistics and a growing portfolio of port terminal investments.Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.