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Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co.
a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.
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Requisition ID : 15898
Employment Type : Full Time
Job Category : Customer Care
Work Location : Southfield, MI
State or Province : Michigan (US-MI)
Potential Work Location : United States : Michigan : Southfield
BRIEF POSITION SUMMARY :
The Sales Support Specialist is a forward-facing customer support role interacting with the Sales Team as well as internal departments to ensure accurate and effective information is being provided.
They are responsible for providing the Sales Team with direction and support during the transactional sales process, enabling MSC to deliver the most valuable customer experience.
The role provides real-time customer service to resolve sales related issues in a timely manner.
DUTIES and RESPONSIBILITIES :
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION and EXPERIENCE :
o Associate’s degree and 1 year experience in a fast paced customer service or sales support function; in lieu of degree, 2 years of experience in fast paced customer service or sales support function will be required
o Previous experience supporting inside or outside sales is a strong plus.
SKILLS :
o Exceptional customer service skills; good listener, excellent follow-up and follow through
o The ability to multi-task to effectively set and manage multiple priorities
o Excellent communication, organizational and interpersonal skills
o Strong time-management skills
o Agile learner
o Attention to detail
o Experience with Word, MS Excel, Power Point, Outlook
o Previous Salesforce.com experience a plus
o A positive can-do! attitude
OTHER REQUIREMENTS :
o A valid driver’s license and the ability to travel up to 5% of the time may be required.
o This position may require access to International Traffic in Arms Regulations Information ( ITAR ) and / or Controlled Unclassified Information ( CUI ).
Compensation starting at $19 $30 / hour dependent on candidate location and experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities.
Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
Why MSC
People. Collaboration. Insight. That’s how you build something that works.
Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity / expression or any category protected by applicable law.
Last updated : 2024-05-18
Full Time
Wholesale
$56k-72k (estimate)
05/19/2024
06/13/2024
mscdirect.com
MELROSE, TN
3,000 - 7,500
1941
JAMES CRIGGER
$3B - $5B
Wholesale
The job skills required for Sales support specialist include Sales Support, Customer Service, Attention to Detail, Data Entry, Time Management, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales support specialist positions, which can be used as a reference in future career path planning. As a Sales support specialist, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales support specialist. You can explore the career advancement for a Sales support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Sales Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Sales Support Specialist job description and responsibilities
Assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently.
02/08/2022: Long Beach, CA
Performs administrative tasks to support the sales team and help them to gain and keep customers.
12/26/2021: Wichita, KS
Must arrange strategic schedules, provide necessary support materials to each member and devise plans that would help the team gain more sales.
12/27/2021: Rochester, MN
May arrange meetings and appointments with clients, develop sales strategies for profit growth and process orders while ensuring customer satisfaction.
12/27/2021: Salem, OR
Performing data entry for metrics such as sales and returns.
01/18/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Sales Support Specialist jobs
Most sales support specialists do not need an advanced degree, an associate’s or bachelor’s degree.
02/14/2022: Minneapolis, MN
All sales support specialist jobs require at least a high school diploma.
02/26/2022: Norwich, CT
Sales support specialists who must travel to provide support or products to clients will also need to have a valid driver’s license.
02/19/2022: Sarasota, FL
3+ years sales/sales support, lead management or telemarketing experience and customer service experience considered.
03/05/2022: Brownsville, TX
1 year of experience as a Sales Support Specialist or similar role.
02/18/2022: San Francisco, CA
Step 3: View the best colleges and universities for Sales Support Specialist.