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Customer support representative
$39k-49k (estimate)
Full Time | Wholesale 1 Month Ago
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MSC Industrial Direct Co., Inc. is Hiring a Customer support representative Near Southfield, MI

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co.

a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : ?15226

Employment Type : Full Time

Job Category : Technical Sales & Support

Work Location : Southfield, MI

State or Province : Michigan (US-MI)

Potential Work Location : United States : Michigan : Southfield

DUTIES and RESPONSIBILITIES :

  • Provides technical assistance and advise to customer and channels leading directly to closed orders. Includes effectively using up-selling and other selling techniques to increase order value.
  • Achieves 100% follow through and management of Application Optimization process, including updating SHIMS database as needed.
  • Applies continuous improvement processes to identify improvement opportunities.
  • Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.

Participates in special projects and performs additional duties as required.

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge experience level and abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and EXPERIENCE :

  • High school diploma or the equivalent required. Bachelor’s degree preferred.
  • Multiple years experience in various areas of sales and technical experience in the industrial field required.

SKILLS :

  • Extensive market, product, technical and industry knowledge required.
  • Knowledge of customer base required.
  • Excellent business negotiation skills required.
  • Knowledge of applicable computer systems and assigned software required.
  • Business statistical analysis and forecasting techniques required.

OTHER REQUIREMENTS :

This position may require access to International Traffic in Arms Regulations Information ( ITAR ) and / or Controlled Unclassified Information ( CUI ).

Compensation starting at $38,423.00 - $ 60,379.00 depending on experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities.

Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change .

Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results.

With more than one million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500 team members achieve their potential.

When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles : Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement : At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity / expression or any category protected by applicable law.

By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE () to review.

Last updated : 2024-03-02

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$39k-49k (estimate)

POST DATE

03/04/2024

EXPIRATION DATE

04/10/2024

WEBSITE

mscdirect.com

HEADQUARTERS

MELVILLE, NY

SIZE

3,000 - 7,500

FOUNDED

1941

TYPE

Public

CEO

ERIK GERSHWIND

REVENUE

$3B - $5B

INDUSTRY

Wholesale

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About MSC Industrial Direct Co., Inc.

MSC is direct marketers and distributors of a range of metalworking and maintenance, repair and operations products to customers.

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The job skills required for Customer support representative include Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.

If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Representative jobs

According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.

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Be as polite as possible when talking to clients over the phone.

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Consider using database to record activities and research product information.

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Learn to refer to other service or technical departments for follow up as needed.

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Understand the customer’s expectations.

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Step 3: View the best colleges and universities for Customer Support Representative.

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