What you’ll do…This position is primarily responsible for supporting our dental offices with patient account balance inquiries and providing additional insights into their collection balances. Location support is also responsible for reviewing, verifying and posting production adjustments What you’ll bring to the team… An advanced understanding of revenue cycleExcellent customer service skillsAnalytical and problem solving skills with a passion for detail & accuracyReliability and flexibility with time committed to the positionExcellent organizational and time management ability What we require you have…High School diploma or general education degree requiredPrior experience with dental/health insurance claims preferredAccounts Receivable and/or Revenue Cycle experience requiredHigh volume, fast-paced office experience a plusEssential Duties & Responsibilities:Operations Staff Training– Understanding policies and procedures and provide training to dental office staff when neededPatient Refunds– Verifying patient balance accuracy for refund processingAccount Audits– Understanding a ledger to assist in auditing difficult accountsAccount Adjustments– Reviewing, verifying, and posting production adjustmentsDental Claims and Denials – Being able to understand an EOB and denial policies for dental claim adjudicationCollection Process – Supporting collection process to reconcile account records between GEDC and third-party vendorsAbout GEDC…Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.