Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID :15427

Employment Type : Full Time

Job Category : Customer Care

Work Location : Southfield, MI

State or Province : Michigan (US-MI)

Potential Work Location : United States : Michigan : Southfield

BRIEF POSITION SUMMARY:
Associate to make outbound telephone calls to new MSC customers and enter important customer information into Salesforce. Identifies unique needs of the customer and tailors MSC’S value basket to address these requirements. Schedules or conducts webinar for each new customer called. Associate determines customers calculated potential in products that MSC provides for prompt representative assignment, whether Marketing, Telesales or KASC. Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC's mission. Participates in special projects and performs additional duties as required.

DUTIES and RESPONSIBILITIES:

• Proactive phone calls into new MSC customers to welcome them to MSC, assist in establishing credit terms, determine customers overall operation, identify key decision makers, register on MSC Direct.com, and determine overall customer potential for rapid assignment into a selling channel.

• Successfully hand off new customers to established seller based on customers potential to ensure a smooth transition.

• Responsible for the achievement of productivity metrics associated with various sales enablement tools and processes.

• Recommends MSC products, services, and solutions via the telephone with the established customer base, utilizing a consultative selling approach.

• Captures customer profiles and operational procurement processes to understand and determine potential and to build the prioritization of the call frequency and the penetration plan required.

• Identifies opportunities throughout the customer’s environment and leverages strategic resources such as MSC’s Special Services Teams, Strategic Suppliers, and other MSC cross-functional resources to drive improvements and value around customer specific operational and technical needs.

• Aligns MSC’s unique insights to key customer priorities, reframing the way customers view their business.

• Drives two-way communication and engages the customer by deliberately linking their business priorities to our value proposition.

• Understands and influences a wide range of customer stakeholders.

• Incorporates economic drivers and has a deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities.

• Qualifies and quantifies the impact of maintaining the status quo or pursuing competitors’ solutions.

• Proactively advances the purchase decision without rushing the customer and assesses the customer’s readiness to proceed at each stage of the buying process.

• Leverages MSC sales and operational processes, and technology tools to execute activities in support of their customers. fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

• Participation in special projects and performs additional duties as required.

*INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and EXPERIENCE:

• High school diploma or the equivalent is required. BA/BS is preferred.

• 0-2 years sales/customer service experience is preferred.

• Metalworking/MRO product and/or process experience preferred.

SKILLS

• Basic computer literacy required (word/excel)

• Excellent oral and written communication skills are also required.

• Solid business acumen and negotiation skills.

• Strong problem-solving skills.

• Ability to work quickly through complex situations and opportunities.

• Excellent time management and organizational abilities.

• Proficient with MSCDirect.com and other MSC solutions.

• Excellent customer service skills required.

• The ability to learn new applications and multi-task.

• Effective use of the Microsoft office programs including EXCEL.

• Strong presentation skills both internally and externally.

OTHER REQUIREMENTS:

• A valid driver’s license as the position is a hybrid work position in Southfield, MI

Compensation starting at $20 – $31 / hour dependent on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500 team members achieve their potential.

When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms.