Mroads is looking to hire “Desktop Support Analyst” with one of fortune 500 direct clients which is in McLean, VA. The candidate should strong knowledge of Windows, Mac and iOS operating systems.

Job Description

• Proactive and detail-oriented IT professional looking to contribute to a dynamic team
• Strong knowledge of Windows, Mac and iOS operating systems.
• Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues.
• Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary.
• Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours.
• Manage and prioritize support requests via ServiceNow to meet service level agreements.
• Deliver exceptional customer service by ensuring professional, clear, positive and effective communication.
• Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, SharePoint, OneNote, Excel, Multi-Factor Authentication (MFA), and Company Portal, among others.
• COMPTIA A and COMPTIA Network is desired.
• JAMF knowledge is desired

Job Types: Full-time, Contract

Pay: From $27.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday

Experience:

• AirWatch/JamF/Intune: 1 year (Preferred)
• Active Directory: 2 years (Required)
• iOS, Windows troubleshooting: 2 years (Required)
• ServiceNow: 1 year (Required)

Work Location: In person