33 desktop support technician Jobs in dallas, tx
JSR Tech Consulting is Hiring a Desktop Support Technician Near Dallas, TX
Onsite in Dallas, TX
Provides onsite technical support as part of the Global Technology help desk.
- Responsible for resolving all incidents for customers in the site or working from remote, installing computer equipment delivered to the site and managing escalated cases.
- Incoming work can originate from a variety of sources including incoming calls, direct messaging, in person walk ups, or cases escalated by other help desk staff.
- Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems.
- Alerts clients and team members when a major problem is suspected.
- Performs recovery testing to confirm availability of systems where outages have occurred.
- Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
- Participates in the analysis of client identified issues or problems which may require changes to department procedures, standards or systems.
- Evaluates effectiveness of new utilities and tools.
- Performs related duties as assigned or requested.
Qualifications: Strong customer service skills; Great verbal & written communication; Proven experience in technical support; Established experience in diagnosing and resolving technical problems.
ServiceNow is the incident management system
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Job Summary
Full Time
$47k-59k (estimate)
04/16/2024
05/03/2024
jsrtechconsulting.com
CRANFORD, NJ
<25
2015
SUSAN RIORDAN FLYN
<$5M
Business Services
Related Companies
About JSR Tech Consulting
JSR Tech Consulting is a Business and Technology Consulting firm with headquarters in Cranford New Jersey. We provide contract consulting services to corporate clients in the United States and India. Our expertise is partnering with the business and technology leaders supporting critical project deliverables through staff supplementation and solution engagements. We have over 20 years of Industry experience and have maintained long term relationships with both our clients and consultants. We provide a consultative approach and partner on any size effort, whether it is to support one strategic ...
position, or scale to support a multi-million dollar initiative. JSR is a Certified Woman-Owned Business Enterprise (WBENC). WBENC is the largest third-party certifier of businesses owned, controlled, and operated by women in the United States and a leading advocate for women-owned businesses in corporate and government supply chains. JSR is also an advocate of Disability:IN, a national non-profit supporting disability inclusion in the workplace, supply chain and marketplace.
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The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.
