25 Desktop Support Technician - Lead Jobs in Dallas, TX
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Desktop Support Technician - Lead
$56k-73k (estimate)
Full Time
2 Months Ago
Behavioral Health Group is Hiring a Desktop Support Technician - Lead Near Dallas, TX
Desktop Support Technician - Lead
Who We Are
We are a team that is focused on patient care and quality. Behavioral Health Group (BHG), is a leading provider of opioid addiction treatment services. BHG provides medication assisted treatment and counseling services in a conventional outpatient setting. At BHG, we are committed to the belief that addiction is a brain disease, not a moral failing. We believe that with hope, respect, and caring, real recovery is possible.
Why work at BHG?
We grow better together! At BHG we believe in investing in our team members and growing careers through role-based training and promotional opportunities. Join our team members and thrive in our people first culture that is rooted in diversity and inclusion and offers many other tangible opportunities such as:
- Benefits: Your choice of three different benefits programs including health, life, vision, and dental insurance, a tuition reimbursement program, and a competitive 401K match incentive
- Bonuses: We offer competitive pay, annual increases and bonuses for retention and certification/license completion
- Paid Time Off: In addition to paid vacation and company holidays, BHG also provides paid time for training, voting, sick or personal time off
- Work/life Balance: Many of our locations offer flexible work schedules
- Additional Benefits: Employee Discount Programs to applicable cell phone services, restaurants, amusement parks, movie theaters and more
- Career Pathing: We are growing and promote from within
- Self-Care: We offer a self-care series as well as an Employee Assistance Program
BHG is the largest network of Joint Commission accredited outpatient opioid treatment and recovery centers operating almost over 120 locations in 24 states, and counting. Please ensure you check out our open opportunities in other locations/states as we offer relocation assistance to help support your career.
Key Responsibilities and Duties:
- The Desktop Support Technician will be responsible for all users support services, including break-fix, desk-side support, new system installation, move/add/change, and asset tracking activities. IMACS.
- Hardware troubleshooting and support including but not limited to: Methadone Pumps, Signature Pads, Credit Card Machines, Laptops, Desktop Computers, Thermal Printers, MFC Printers, Docks, Wireless Keyboard and Mice, Polycom and Cisco Phones, iPhones, iPads, Switches, Routers, APCs, Intercom System, Web Cameras, Security Cameras, Audio Hardware.
- Software troubleshooting support including but not limited to: Electronic Health Record Systems, Windows 10, Office 365 Suite, OneDrive, Bit-Locker, Active Directory and Azure AD, Remote Desktop Connection, Teams, 8x8, Control Up Console, Manage Engine Endpoint Central, Paper Save, Fax2Mail, O365 Admin Center, Exchange Admin Center, SharePoint, Carbon Black, Printer Logic.
- Assist in remotely supporting users at all company and potential WFH locations.
- Uses Active Directory (account creation/deletion, password resets, distribution lists, security groups, etc.) Ability to determine appropriate security access by Job Title and Mirroring.
- Knowledgeable in wired and wireless network technologies. Ability to troubleshoot from network drop to patch panel, switches, ADVA, and PDU.
- Monitors core systems and addresses or escalates issues as required in a timely manner.
- Works closely with other key teams including Compliance, Security, and Systems.
- Plan, prioritize, organize, and complete work to meet established SLA’s and objectives.
- Provide weekly project updates and reports on assigned projects.
- Develop FAQ sheets for commonly asked questions.
- Recommend changes in software and hardware to improve computer capabilities.
- Able to function as a productive team-member, working in conjunction with all other team members in a helpful, positive manner.
- Supports acquisitions, de novos, facility expansions, relocations, etc. with onsite technical assistance as required, achieving all company objectives for timeliness, cost, and resource allocation.
Minimum Requirements:
- Desktop Support in an Enterprise environment: 2-3 years.
- Active Directory and Azure Active Directory.
- Office 365 Admin.
- Experience in LANs, WANs, Personal Computers, and software delivery applications.
- Knowledge of computer security products including Bit Locker drive encryption.
- Excellent interpersonal skills in a customer-facing environment, experience working with executive level preferred.
- High level of technical proficiency with IT equipment is a must.
- Working knowledge in major desktop operating systems (Windows 10, 11).
- Must have the ability to multitask with strong organization and time management skills.
- On-call availability.
- Comptia A Certification: (Preferred).
GREAT Opportunities - Our Team Members are motivated self-starter’s who excel in a fast-paced environment and become a valued member of our team.
GREAT People - Our staff has a passion to be the best, sharing a strong work ethic and dedication to providing the gold standard of patient care.
GREAT Support - We are committed to providing the training, information, and corporate support necessary to facilitate your success.
BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
Job Summary
JOB TYPE
Full Time
SALARY
$56k-73k (estimate)
POST DATE
02/23/2024
EXPIRATION DATE
05/20/2024
WEBSITE
richligroup.com
HEADQUARTERS
Nashville, TN
SIZE
<25
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