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Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
The Technical Support Engineering Team perform as Advanced Subject Matter Experts in specific assigned knowledge disciplines as it relates to the identification and resolution of technical issues involving Komatsu Products in service within North America. Actively supports regional service teams by pro-actively managing all inbound and outbound communications around technical issues and opportunities. Ensure Customer Product availability is maintained and enhanced through timely problem solving / training to correct and resolve issues in the field. As part of the Technical Support Team, work with internal entities (Engineering, Marketing, Sales, etc.) as well as external vendors to resolve issues and manage warranty costs. Provide pro-active information to the field to allow customers to better identify, analyze and resolve operating problems. When issues arrive, work with field Service personnel, distributors, and ultimately face-to-face with customers to identify root cause and lead the process of creating technical resolution to the problem identified.
Scope
Support a field population of over 4,500 machines with 1,500 to 2,000 customer interventions annually. The financial exposure of the interventions is up to $50M between warranty, commercial consideration, contract management and availability guarantees that can be mitigated based on the speed to resolution and long term success delivered by the Technical Support Team.
Physical Requirements: While performing the duties of this job, the associate is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (life, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The associate frequently is required to sit, reach with hands and arms, talk and hear.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Full Time
09/21/2022
12/12/2022
The job skills required for Senior Technical Support Engineer include Problem Solving, Leadership, Communication Skills, Technical Support, Analysis, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Senior Technical Support Engineer, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Technical Support Engineer. You can explore the career advancement for a Senior Technical Support Engineer below and select your interested title to get hiring information.