Strong communicator. No two days are the same. Team Player. Critical Thinker.

Are you a strategic thinker? Do you have strong communication skills, both written and verbal? Can you thrive in a workplace that is passionate about putting the customer first? If so, then Norscot Group wants to talk to you about an exciting Customer Service Specialist opportunity!

Who are we?

We are Norscot Group, a private family-owned company. For over 50 years we have been assisting global companies in promoting their names, logos, and advertising messages with high-quality branded merchandise designed to build brand loyalty and awareness. Norscot has been recognized as one of the top promotional product companies in the United States, and proudly includes some of the world’s most iconic brands as valued customers.

What will you do as a Customer Service Specialist?

As a Customer Service Specialist, you will work on specific client accounts for global companies supporting our sales team with orders, following them from placement, to ship and billing. You will work daily with products ordered from catalog or online and delivered to B2B customers, dealer networks, corporate offices, and business units. Each day is different, a variety of work is a guarantee, and growth opportunities are possible.

Responsibilities will be:

• Enter and confirm customer orders via email, phone, and chat
• Communicate with internal departments, vendors, and customers
• Respond to calls and emails promptly
• Organize, update, and maintain accurate customer records.
• Follow through on order status, customer satisfaction, and other order issues
• Update and maintain accurate records in Microsoft Office, Google, and NetSuite
• Contribute ideas and exercise good judgment

What will you need to be a successful Customer Service Specialist?

• 3 years of customer service experience
• High school diploma or equivalent required, bachelor’s degree a plus

• Promotional industry experience desired but not required
• Strong attention to detail
• Microsoft Office, Adobe, Google, and NetSuite skills desired
• Bilingual, English/ Spanish, a plus

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.