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In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes.
At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives.
It’s just the plumbing that’s made us famous.
As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service.
You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities :
Job Requirements :
We’ll teach you everything you need to know to get started in a career in this industry.
Plus, you’ll be on a career path for more advanced customer services skills and credentials that will give you future job security and an opportunity to grow your income.
That’s why this is the best customer service representative job on the planet!
How to Know if You Are a Good Fit for this Office Professional Position
This customer service representative job isn’t for everyone. It can be hard work, but if you like a challenge, solving problems and helping people, keep reading :
You like interacting with people. You’ll be the first point of customer interaction with our company, reassuring the homeowner, solving problems and saving the day.
Plus, you’ll be part of the team here at Mr. Rooter Plumbing.
We’ll teach you the best way to use every system required to perform the work.
You appreciate a great coach. At Mr. Rooter Plumbing, we give our employees the training and coaching they need every day.
We’ll show you multiple ways and different options for opportunities to grow your career in the plumbing industry.
Here’s What You’ll Be Responsible For
Initially, you’ll team up with a more customer service representative to train on the knowledge and skills you’ll need to perform.
You’ll provide crucial services for our customers’ homes and families. Here are the things you’ll be responsible for :
How We Measure Success at Mr. Rooter Plumbing
The team is collaborative and competitive here at Mr. Rooter Plumbing and we keep our eyes on the numbers to ensure everyone wins.
There’s even a physical scoreboard at the office so that we can celebrate the victories.
Here are some of the things we measure :
Offering and Delivering Solutions We educate our customers thoroughly and give them the best options to solve their current issues, plus to prevent more problems in the future.
Then, we follow through to take care of their plumbing needs.
Quality Workmanship We make sure we get it done right, the first time.
Operating Efficiently We stay productive with our time and carefully use materials to avoid waste.
High Customer Satisfaction We collect customer feedback through surveys and Google reviews that we tie back to each service call.
We are proud to maintain high scores for our brand and our location.
Last updated : 2024-03-23
Full Time
$35k-44k (estimate)
03/25/2024
05/09/2024
mrrooter.com
WACO, TX
100 - 200
1970
Product/Brand/Service
MARK MCGAUGHY
$5M - $10M
Mr. Rooter operates as a plumbing and drain cleaning company for residential and commercial industries.
The job skills required for Customer service representative include Customer Service, Problem Solving, Scheduling, Futures, Customer Satisfaction, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.