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Are you a Customer Service Expert who wants to work for a thriving company where you can learn, be recognized, and be rewarded for your work? Do you want to work for a place you can call home, where your team is more of a family and where everyone is working toward a common goal? Is your goal to find a positive environment to spend your working hours and somewhere you can grow into a career? Are you looking for a job that allows you to be home at nights and most weekends? Do you like regular hours?
Come join our team for one of the largest plumbing companies in the world, Mr. Rooter Plumbing. Thanks to consistently strong demand for quality service, we are growing again. Mr. Rooter Plumbing serves Snohomish, King, Pierce, and Thurston Counties, and we are looking for a Call Center Manager who is committed to professional development and looking towards building a career.
Here at Mr. Rooter Plumbing, we honestly believe in taking care of our customers. As our commercials say, “We want to be your plumber for life”. We continually do whatever it takes to make sure our customers are happy – and we know that if we take care of our employees, they will take care of our customers. We are looking for team members who strive to provide World Class Customer Service to our customers.
We are one of Washington State’s largest full-service plumbing companies, and we’ve been locally owned & operated since 1990. We are one of the largest – but continually growing and expanding. We keep on growing because we are always looking for good people, people who like us really care about our customer’s needs.
The ideal candidate for this position will having the following traits:
The specific job responsibilities include, but are not limited to:
We offer the following benefits and compensation:
While we obviously value experience in a Customer Service oriented field, we believe the perfect candidate will have – above all else – a positive attitude and a high aptitude for learning. We strive every day to be the best Plumbing Company around and to take care of our customers and our employees, and we hope you are the right person to help us grow!!! Thank you for taking the time to consider becoming a member of our team!!!
Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Full Time
$80k-109k (estimate)
07/07/2023
05/04/2024
The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Manager job description and responsibilities
Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
04/18/2022: Santa Ana, CA
Call center managers will be directly responsible for hiring, training and motivating call center representatives.
03/06/2022: Dayton, OH
Motivating and guiding team members on navigating difficult customer calls.
03/22/2022: Huntington, NY
Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
03/17/2022: Cleveland, OH
They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
04/12/2022: Nashville, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
02/25/2022: Buffalo, NY
Educational requirements to become a call center manager vary by employer.
02/23/2022: Alamogordo, NM
Any call center manager will receive on-the-job training.
03/11/2022: Longview, TX
Be a social leader to foster optimism and promote culture change.
04/17/2022: Albany, NY
Focus on agent engagement and retention.
02/06/2022: Albany, GA
Step 3: View the best colleges and universities for Call Center Manager.