This is not a remote position, must report to office daily. in Richmond KY At Mr. Rooter, we love what we do, and we believe in it.

It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service.

You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities :

• Receive incoming calls in professional and courteous manner
• Prioritize and coordinate the scheduling of services
• Coordinate delays in schedule with customers and service technicians
• Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
• Perform other duties as needed which may include cross-training in related positions
• Perform follow up calls to insure job was performed to customers expectations.

Job Requirements :

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Must be able to Multi-task

Benefits : Benefits package varies by location

Weekend hours will consist of 8 am to 5 PM SUNDAY WORK FROM HOME ONE / TWO WEEKENDS PER MONTH

We are actively interviewing for this position -

Last updated : 2024-05-19