CUSTOMER SERVICE REPRESENTATIVE

Purpose:

To provide all clients with an educated and positive buying experience, in the exciting industry of decorated apparel.

Key Responsibilities:

• Assists customers by answering product inquiries and decoration service questions, in person, via email and telephone.
• Open customer accounts by recording accurate account information.
• Ability to listen with attention to detail, while trying to anticipate clients' needs, and assisting with their decision making in a timely manner.
• Both product and decoration knowledge retention.
• Make product and service recommendations to customers based on their needs and preferences.
• Processing orders with accuracy, while adhering to company guidelines.
• Provide knowledgeable assistance to customers and go the extra mile to ensure they have a positive experience.
• Follow up with clients to ensure all products were satisfactory.

Role Specific Competencies:

• Excellent verbal and written communication skills.
• Ability to manage time and prioritize tasks effectively under pressure, and at times, with tight deadlines.
• Flexibility to adapt and to work effectively with a variety of situations and groups of people.
• Ability to understand and evaluate all aspects of the job, and to make decisions that are of the most benefit to the company and it's profitability.
• People-first attitude, and professional ethics with all working relationships.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• Richmond, KY (Required)

Work Location: In person