Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with placing orders, tracking shipments, and processing returns
- Maintain accurate customer records and update information as needed
- Utilize effective sales techniques to upsell products and services
- Perform data entry tasks to update customer information and order details
- Conduct outbound calling campaigns to follow up with customers and promote new products

-Sending replacements and samples out

-Help with other office tasks from organization to data entry

Skills:

-Knowledge of Zendesk is preferred but not a requirement.
- Excellent communication skills in English, both verbal and written
- Strong phone etiquette and the ability to communicate effectively with customers
- Proficiency in additional languages is a plus (e.g., Spanish, multilingual)
- Previous experience in customer service or a related field is preferred
- Ability to navigate computer systems and perform basic data entry tasks
- Strong problem-solving skills and the ability to handle difficult customer situations with empathy and professionalism
- Familiarity with upselling techniques to maximize sales opportunities

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person