As a Business Development Associate or Specialist, you are a KEY member of the team and representation of our company all day long as you speak on the phone and support your team of technicians. You are responsible for handling service requests, putting the right pieces into place for the technician to complete the service requests, and handle the occasional client concerns or complications. Exemplifying our code of values, you show respect and courtesy to all clients and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
If you think that sounds like something you would enjoy, fabulous! If you're wondering, "Now, what all does that position require from me? Am I qualified? It says 0-1 years of experience on the job post, so can just anyone apply?" 
We are looking for someone with very specific qualities. However, those qualities are not necessarily only gained doing 5 years experience doing office administration work. There are other places where these qualities can be developed. Please read on to find out more.

• The most important quality we are looking for is your fabulous personality! Consider carefully: Are you the kind of person other people like to talk to because you know how to listen? Do you have a knack for approaching a situation and finding a solution? Do you smile a lot and always look on the bright side and see opportunity to make a difference in the lives of others? THEN, YOU already have the most important thing we are looking for.

• Strong written and verbal communication skills (You can listen, speak and comprehend English quickly and easily. You have an ear for detail and a way of verbally giving information back that is clear, friendly, well-spoken, and easy to understand. You can spell, have correct grammar, you can type or write things down correctly and without having to ask many times to have the information repeated to you.)
• SUPER Positive Attitude, OPTIMISTIC outlook on life and the world around you in general. 
• Problem solving skills. The mindset we are looking is the natural tendency to say/think in a way that looks to find a solution, rather than needing the solution to be obvious and figured out for you. Here are two common examples of open mindset that we like to see everyday in the office:
  • "Hmm... it doesn't look like that appointment will work today based on the basic information I see on the screen, but let me see if something can be moved or juggled in order to help accommodate a more something that really needs attention immediately". or, 
  • "Hmmm.. doesn't look like I can get that part from our usual vendor. Let me scan all the other possibilities to see if we can still offer a solution and not disappoint this client who depends on that appliance for her business or urgent needs at home.")
• Team player who can work independently (Meaning, you get along great with just about anybody, and you are open to hearing other ideas, brainstorming, etc. And that you ALSO are completely capable of being resourceful and getting the job done on your own, too.)

• Answering phone A LOT, and greeting every new client with the same high level of enthusiasm and friendliness
• Perform marketing and sales functions to sell additional work and earn business (Meaning, people are calling around to many different companies to repair their broken appliances. Why do they want to choose us? THAT PART is going to up to...YOU!)
• Scheduling and creating work orders, keeping clients up-to-date constantly on pending jobs, keeping tabs on their parts we may be waiting on, and responding correctly to customer questions, complaints, concerns, and special situations.
• Perform other duties as needed which may include cross-training in related positions (This means various smaller scale responsibilities that are divided amongst our team ((remember, we don't have the giant multi-department high rise)) like scoring the relevancy of incoming calls, tidying up the work space, running over in the company car to the parts house to help a tech save the day, participating in photo shoots, helping with events, sending special thank you notes when appropriate, etc.) 
• You are a big part of making sure everything goes right for the company! In this team position, you are the first voice, first experience that people hear when they call us with their broken stuff! They need to know that they matter. And to us, they DO matter. 

• We are a certified green company, so you will feel even more at home if you care about helping plants, animals, clean water, air, soil, etc. We recycle our trash and we have beach clean up events and stuff like that! :) Fixing appliances instead of tossing them and buying new ones is one of our best ways that we help, and we like to do other things too.
• Helpful note to the applicant:
  Being a part of a huge franchise system is great for support and advancement opportunities! AND being a franchise ALSO means that we are an independently owned and operated business (meaning we have a small office where we are all friends, family and a true team).