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MPR Associates, Inc. (MPR), a thriving multi-discipline, specialty engineering services and consulting firm, is seeking a capable and motivated Service Desk Analyst to join our IT team. If you are seeking a unique, challenging, and rewarding career opportunity, MPR may be the right company for you.
Founded in 1964, MPR has a wide and growing client base in the fields of power and energy, federal services, and health and life sciences. We work throughout the United States as well as internationally. Headquartered in Alexandria, Virginia, we also have offices in East Lyme, Connecticut and Chelmsford, Massachusetts. MPR makes challenging projects successful, delivering safe and reliable technical solutions across the entire project or product life-cycle to benefit our clients and society as a whole. We hire the best and brightest staff that we can find which results in a high-performance, high-respect culture making this an exceptional place to work.
General Job Description
The Service Desk Analyst will investigate and resolve software and hardware issues of MPR users. The individual will provide technical support for MPR computers, operating systems, application software, telephones and video conferencing systems. The Service Desk Analyst is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be proactive when dealing with user issues. In addition, the Service Desk Analyst will thrive as an integral part of a team whose efforts support company objectives. This position requires occasional after hours work on a rotating basis to provide emergency support to MPR staff. This is a part-time, non-exempt position in MPR’s Alexandria, VA office reporting to the Service Desk Manager.
The ideal candidate is:
MPR must comply with applicable federal, state, and local laws, as well as client requirements related to the COVID-19 virus. Employees will have to provide proof of full vaccination status for COVID-19, or have received an approval for a medical or religious accommodation.
MPR Associates, Inc. is an equal opportunity and affirmative action employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran’s status, sexual orientation, gender identity, genetic information or any other classification as required by applicable law. MPR is a certified Virginia Values Veterans (V3) employer.
Part Time
Business Services
10/10/2022
12/15/2022
mpr.com
FORT WORTH, TX
100 - 200
1964
Private
MICHAEL REINCE
$10M - $50M
Business Services
MPR is a provider of engineering and management services for energy companies.
The following is the career advancement route for Part-Time Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Part-Time Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-Time Service Desk Analyst. You can explore the career advancement for a Part-Time Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.