13 Customer service representative Jobs in Andover, MA
MP RPO is Hiring a Customer service representative Near Andover, MA
ABOUT OUR CLIENT :
Our client was an orthodontic laboratory based our of Andover, MA and has been in business since 1976. Today they are the home for over 120 technicians and 22 3D printers and continue to grow! They are seeking a Customer Service Representative to serve as the primary point of contact for their valued orthodontic and pediatric practices.
WHO YOU ARE :
You will play a crucial role in fostering and maintaining strong relationships while ensuring exceptional service delivery.
The ideal candidate will possess a keen interest in a wide variety of orthodontic appliances, strong communication skills, and the ability to thrive in a fast-paced environment.
The incumbent must be willing to work overtime hours as needed and in times of increased workload.
WHAT YOU WILL DO :
- Accurately verify doctors' prescriptions for various orthodontic appliances for billing purposes, ensuring alignment between the prescription and the billing information.
- Manage a high volume of phone inquiries using a multi-line phone system.
- Communicate effectively with doctors' offices via phone or email to clarify or request missing information.
- Assist with remakes and repairs of orthodontic appliances when necessary.
- Utilize UPS World Ship for shipping needs.
- Demonstrate strong multitasking abilities and problem-solving skills.
- Follow detailed instructions to ensure accuracy and quality of work.
WHAT YOU NEED :
- Dedicated to providing exceptional customer service experiences.
- Possess a strong work ethic and proactive approach to tasks.
- Excellent verbal and written communication skills.
- Ability to collaborate effectively within a team environment.
- Must be able to remain in a stationary position (standing or sitting) for extended periods.
- Capable of operating office equipment, including computers, printers, and copy machines.
- Ability to focus on computer screens for extended periods.
ADDITIONAL INFORMATION :
- Onsite : Monday - Friday
- Hours : 8 : 30 am - 5 pm
- Location : Andover, MA
- Compensation : $20-$24 / hour (depending on experience)
Last updated : 2024-03-26
Job Summary
Full Time
$40k-50k (estimate)
03/27/2024
06/24/2024
The job skills required for Customer service representative include Customer Service, Problem Solving, Communication Skills, Billing, Written Communication, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.
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