ESSENTIAL DUTIES/RESPONSIBILITIES

Homeowner Association Management:

Board Management: Organize and manage client Boards of Directors by organizing and facilitating meetings,
preparing agendas, tracking follow-up action items. Recruit Board members for vacancies and
facilitate elections in accordance with Association governing documents. Prepare monthly
reports to client boards with financial and operational updates. Coordinate creation and posting
of meeting minutes.

Community Rules and Regulations: Drafting and enforcing community rules and regulations in order to help maintain a visually
appealing neighborhood while protecting property values. Manager monitors community
activities, hears complaints from homeowners, and investigates and resolves issues.

Dispute Resolution: Mediates disputes and conflicts between neighbors in the community. Handle complaints about
excessive noise, encroachment on property lines or violation of rules. Work directly with the
homeowners in question to mediate a resolution, or notify offending parties by mail. Manager
may issue fines against non-compliant homeowners if rules are consistently violated.

Maintenance and Upkeep: Responsible for the general maintenance and upkeep of common areas in client communities
made up of both high-rise buildings, townhomes and single family homes. Obtain competitive
quotes for client projects and manage approved projects using contractors on schedule and within
budget.

Financial Management: Prepare and manage annual client budgets and monitor client financial statements. Facilitate and
monitor client reserve studies/projects for long-term repair and replacement. Facilitate client
audits as necessary. Monitor accounts receivable and assist in debt collection when necessary. 

Service Coordination: Coordinate and follow-up on residential services requests from homeowners, guests of
homeowners, HOA Board of Directors, and community partners.

Operate as primary contact for residential service delivery requests and coordinate appropriate
service response actions and follow-up communication (written and verbal) to owners/partners.
Work with legal team on specific corporate legal matters such as service agreements and leases.

Communication; community and internal:

• Coordinate communications with community residents, Club non-resident members and guests providing resort information, amenities, privileges and services.
• Produce homeowner newsletter in hard copy and electronic formats; organize and implement distribution.
• Maintain homeowner association web pages by updating with current information and undertaking research on upgrades and tools, including social media options.
• Develop and coordinate communication plans for homeowner associations, the President’s Council, community partners and service partners.
• Maintain and disseminate homeowner membership benefits package and applications.
• Assist with Durango Mountain Master Association (DMMA), Durango Mountain Club (DMC) and Durango Mountain Institute marketing and sales.

JOB QUALIFICATIONSKnowledge, Skills & Abilities:

• Strong multi-tasking and project management skills to handle multiple association clients, boards and projects simultaneously.
• Solid word processing, spreadsheet, e-mail and web applications skills. Strong oral and written communication skills. Strong work prioritization and time management skills. The ability to handle multiple tasks in a timely, efficient manner.
• Alertness, precision, ingenuity, problem-solving, persuasiveness, auditory and tactile discrimination, memory, creativity, concentration, judgment, reasoning, initiative, patience: Strong oral and written communication skills. Ability to effectively deal with any situation that arises within the community services areas of responsibility.

Education and Formal Training: Minimum high school diploma or GED and minimum five
years experience. College degree preferred.

CAI training preferred.

Certification: Colorado Community Association Manager License (or sufficient experience to
assure attainment of the certification within six months). National Certified Manager of
Community Associations preferred.]

MATERIAL AND EQUIPMENT DIRECTLY USED: Personal computer, telephones, and office equipment.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:
95% of the workday is spent indoors in an office environment. 5% is spent outdoors in constantly
changing weather conditions while moving from one department to another. 75% of the workday
is spent sitting, 15% is spent standing and 10% is spent walking. Occasionally lifting, carrying,
pushing and pulling objects approximately weighing up to 25 pounds. This is a non-skiing
position.