Summer Lift Attendant

General Purpose:

Use proper and safe procedures for lift and mountain coaster start-up and closing, safety checks, loading and unloading of guests, Alpine Slide sleds, and mountain bikes to ensure a friendly, safe and efficient experience for Purgatory summer guests and to ensure all guests riding Purgatory equipment have a valid ticket or season pass for each ride while maintaining excellent guest relations at all times.

Essential Duties/ Responsibilities:

• Ensure proper and safe loading and unloading of guests, such as foot passengers, mountain bike riders, Alpine Slide users, and Inferno Mountain Coaster users, using excellent guest service skills at all times.
• Ensure proper and safe loading and unloading of equipment on lifts, such as Alpine Slide sleds and mountain bikes.
• Inform guests on the correct use of sleds and the Alpine Slide to ensure their safe use.
• Inform guests on the correct use of the mountain coaster to ensure their safe use.
• Use proper procedures for lift start-up, safety checks, auxiliary operations, lift troubleshooting, completion of logs, last chair procedures and shutdown of lift.
• Use proper procedures for pre-operational safety checks, relaying all information regarding daily lift logs to drive terminal operator of any unusual situations.
• Check all safety equipment daily for proper function.
• Use all safety equipment and procedures at all times. Work safely around machinery at all times.
• Provide sequential, progressive, and effective skills instruction to guests as outlined by the training, supervisor and manager.
• Report any existing or potential safety hazards to supervisor and/or manager immediately.
• Operate machinery in a safe and careful manner to avoid injury or damage to the machines or to guests, and to protect corporate property, the forest land, wildlife habitat and natural resources.
• Complete incident reports fully and accurately, and notify Supervisor/Manager of incidents immediately.
• Maintain close communications between stations.
• Be aware of sounds, temperature and alignment of machinery.
• Be proficient in lift principals and terminology.
• Know all radio and telephone procedures.
• Scan and verify all lift tickets/passes, ensuring they are valid with the correct code and date, inform supervisor of any invalid passes and be knowledgeable of all types of tickets.
• Assist all guests with current mountain information and keeping all information signs current and accurate.
• Assist all special groups while in line, working them into the line quickly and efficiently.
• Work to build and maintain strong departmental unity, cohesion, and team spirit, emphasizing professionalism, safety, and high customer service, and appearance standards.
• Become knowledgeable in inclement weather procedures and be able to communicate relevant information to guests, including current weather status and closure times.

Other Responsibilities:

• Maintain a slow, safe speed on Alpine Sleds while rotating from midway to the bottom station.
• Ensure proper opening and closing procedures for your station.
• Assist in training other operators to required standards.
• Have a well-rounded understanding of the lift, mechanical, electrical and hydraulic systems and be familiar with location of all major components.
• Have complete knowledge of all Alpine Slide and Mountain Coaster procedures and policies.
• Be constantly alert for emergency situations and understand emergency procedures.
• Understand the conditions which require lift evacuation and be able to initiate evacuation procedures.
• Become knowledgeable in lift evacuation procedures and responsibilities.
• Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities: Basic knowledge of record-keeping. Excellent communication and guest relations skills. Basic machinery operation skills.

Alertness, speaking, reading and writing (English). Excellent auditory, tactile, olfactory and visual discrimination, judgment, and patience are necessary abilities.

Education or Formal Training: High school diploma or GED.
Age: State-required minimum age of eighteen (18) years old.

Experience: Previous lift operations, ski resort or customer service experience helpful.

Certifications: Must complete Purgatory’s Lift Operations training course and pass any and all written and physical exams.

Material and Equipment Directly Used:

Ski lift machinery, Alpine slide and sleds, mountain bikes, Mountain Coaster machinery, hand tools, simple office equipment and ticket scanning equipment.

Working Environment/ Physical Activities:

90% of the workday is spend outdoors in a high altitude summer resort setting with constantly changing weather conditions to include snow, cold, wet, heat lightning and thunderstorms. 90% of the day is spent standing.

Constantly lifting, pushing and pulling objects weighing up to 100 pounds. Carrying objects weighing up to 50 pounds. Constantly using and monitoring controls that operate lifts. Constantly stooping, balancing, handling objects and using hearing, near and far acuity, depth perception, color and field of vision. Constantly talking and listening to guests.

10% of the time noise levels reach 75-110 decibels. Occasional exposure to fumes, odors and gases. Constant exposure to mechanical hazards. Occasional exposure to electrical, high exposure to electrical, high exposed worksite, burns and radiant energy.