MCI is North America’s public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com

POSITION SUMMARY
Desktop Support Analysts (I) are expected to have a general knowledge of electronic resources, software, hardware, and services available to NFI Group staff via the ITS department. The Desktop Support Analyst (I) will provide a consistent and professional point of contact for all NFI Group end
users, and ensure appropriate resources are enlisted for timely resolution of technical issues.

WHAT YOU WILL DO:

• Provide Tier 1 support of desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile.
• devices, remote connectivity, and other relevant technology (Basic troubleshooting/triaging)
• Participate in the NFI Group Helpdesk call center queue for receive support calls as scheduled.
• Triage - Document, track, and escalate all service and problem requests via tracking tool.
• Manage NFI Group user accounts using the appropriate processes and procedures.
• Provide onsite support to various local facilities as required.
• Process requests for new software and hardware
• Responsible for assisting with MAC (Move/Add/Change) requests for hardware.
• Ensure accuracy of Asset Management system with current and up-to-date information on hardware and software
• Maintain an organized and safe working environment (comply with Operational Excellence and 5S)
• Maintain a professional and respectful work environment.
• Complies with customer service best practices and excellence.
• Perform other duties as assigned.

WHAT YOU NEED TO BE SUCCESSFUL:

• Post Secondary Education in IT or equivalent training and experience.
• Excellent Customer Service Skills
• Strong Organizational Skills
• 0-2 Years experience in a related field
• PC/Peripheral Repairs and Troubleshooting Skills
• Strong phone, verbal, and written communication skills
• Able to Lift and carry approximately 50 pounds
• Ability to traverse stairs to and from the office, shop and warehouse areas
• To be able to travel for 5 days of the year

WHY JOIN OUR TEAM:

• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person