62 Desktop Support Specialist Jobs in Louisville, KY
GLOWTOUCH is Hiring a Desktop Support Specialist Near Louisville, KY
- Support MDM solutions such as Intune.
- Support Corporate software such as Office 365, GSuite, Slack, and Zoom.
- Support telecom systems, including but not limited to 8x8 and Nextiva.
- Administer and help to improve a cost-effective, but highly functional helpdesk system.
- Keeping inventory of all hardware and software.
- Support Windows Server 2016, Microsoft Active Directory, Azure Active Directory and AWS Directory Services.
- Plan, direct, and manage information technology help desk projects such as the maintenance of and upgrades to hardware and software.
- Design and deploy new desktop services and enhancements to existing hardware, software, and operating systems; proactively identify opportunities for continuous improvement.
- Support productivity tools running on Windows and Mac.
- Support and help to enforce Change Management.
- Help to implement a smooth employee onboarding / offboarding process.
- Other duties as assigned.
- Maintain confidentiality on all company subjects so classified.
- Over two years of experience in end user support, including maintenance of Mac and PC hardware and software in a Help Desk role.
- At least two years of experience in troubleshooting telecom systems, headsets, and hands-on Azure Intune experience.
- Proficiency in both written and verbal communication, along with excellent customer service skills.
- Capability to work effectively in a team within a dynamic, fast-paced environment, and ability to follow directions from supervisors and senior colleagues.
- Familiarity with Access control, CCTV systems, and essential Windows system administration and networking principles (Active Directory, TCP/IP, DHCP, VPN, DNS).
- Experience in deploying, managing, and implementing Mac and PC Management Enterprise Solutions (e.g., Microsoft Endpoint Management, Splashtop, Citrix), with hands-on Azure experience, and knowledge of Windows and Mac operating systems, Office 365, GSuite, Confluence.
- Any scripting experience and availability for off-hours support.
Job Summary
Full Time
$45k-55k (estimate)
01/12/2024
05/05/2024
glowtouch.com
LOUISVILLE, KY
1,000 - 3,000
2010
Private
VIK CHADHA
$10M - $50M
Related Companies
About GLOWTOUCH
GlowTouch provides application development and quality testing services for businesses.
The job skills required for Desktop Support Specialist include Troubleshooting, Help Desk, Customer Service, Active Directory, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
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Documents technical support procedures and maintaining customer records.
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Desktop Support Specialists keep computer networks running efficiently for their organization.
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They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
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Desktop support specialists maintain computer networks and provide technical help to computer users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.
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